topic Re: Locked Podcast for Plan Manager but available for Plan Member in Content Questions

Locked Podcast for Plan Manager but available for Plan Member

Kaylarobin87 — Sat, 17 Feb 2024 18:36:16 GMT

Plan

Premium

Country

USA

Device

plan manager - iPhone 13 Pro

plan member - Samsung

Operating System

iOS 17.2.1

android

My Question or Issue

I’m the Plan Manager and use an iPhone while my partner is listed as a plan member on my account using an android phone. Our kids have a found a podcast they really like and listen to on my partners phone a lot. I recently went to try and play the same podcast for my kids and all the episodes are locked under my app and require a paid subscription. Why is there a difference in accessibility?

For reference, the podcast is Grimm, Grimmer, Grimmest

Re: Locked Podcast for Plan Manager but available for Plan Member

Maxim — Sun, 18 Feb 2024 08:26:45 GMT

Hey @Kaylarobin87,

Thanks for reaching out. That's odd.

Can you please resync the Spotify app by logging out of it and back in twice in a row? Once that's done, please give it another try.

If the issue persists, please share a screenshot of how the podcast looks in your app.

Let me know how it goes 🙂

Re: Locked Podcast for Plan Manager but available for Plan Member

Kaylarobin87 — Tue, 26 Mar 2024 01:19:30 GMT

Tried that - still showing locked. My mom has free version of the app (also Android) and I had her check this same podcast series and it’s not locked for her! Wonder if this is an Apple thing?

Re: Locked Podcast for Plan Manager but available for Plan Member

OscarDC — Fri, 29 Mar 2024 22:28:04 GMT

Hey @Kaylarobin87,

Thank you for your messages and for the details shared.

Nice troubleshooting so far! Jumping in here just to recommend checking on a different device (using your own account) to see if the behavior could be device-related.

It would also be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will give us a better look at it.

We'll be on the lookout.

Re: Locked Podcast for Plan Manager but available for Plan Member

Kaylarobin87 — Tue, 02 Apr 2024 13:17:26 GMT

I just logged in on my laptop and was able to access the podcast under my account! When I hit "play" it started playing on my iPhone! Bonus, now on my iPhone the entire feed shows unlocked. Problem solved, even though, I'm curious why the issue in the first place?! Odd.

Re: Locked Podcast for Plan Manager but available for Plan Member

Ivelina — Wed, 03 Apr 2024 07:40:15 GMT

Thanks for the update, @Kaylarobin87!

Happy to hear that you're now able to access the podcast 🙂

The Community's here should you need help with anything else.

Cheers!