topic Re: Phone upgrade in Content Questions

Phone upgrade

emma_rolland — Mon, 02 May 2016 16:11:13 GMT

I pay for Spotify premium, however after upgrading my phone today and downloading Spotify to that, it's the free version not premium. How do I get premium back without paying for two apps

Re: Phone upgrade

user-removed — Mon, 02 May 2016 16:17:38 GMT

Hi, and welcome to the community!

1) Have you checked your Subscriptions page to make sure you are still successfully premium?
2) Spotify desktop should say 'Spotify premium' at the top.
3) Try reinstalling Spotify.
4) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Re: Phone upgrade

user-removed — Mon, 02 May 2016 18:23:07 GMT

@emma_rolland

Hello:

Also to double check how did you create your Spotify account? Using an email address, or did you use a Facebook profile to create a Spotify account?