topic Audio book not in catalogue anymore not playing despite message that I have extra time to finish in Content Questions

Audio book not in catalogue anymore not playing despite message that I have extra time to finish

amm2024 — Wed, 15 May 2024 07:27:35 GMT

Plan

Premium

Country

Australia

Device

(iPhone 15, Macbook Pro, windows desktop PC)

Operating System

(iOS 17.4.1, Windows 10,etc.)

My Question or Issue

I have looked and my listening hours have just refreshed. the audiobook will start playing for 1 second then pause again over and over. have refreshed the app and no change. Same error occurs on my iphone, windows browser and macbook pro. It states under the title that I have until 25th May to finish listening.

I am able to successfully play other audio books

Re: Audio book not in catalogue anymore not playing despite message that I have extra time to finish

laracroft3 — Thu, 16 May 2024 07:45:46 GMT

Despite receiving a message confirming availability, an audiobook no longer appearing in the catalogue may be due to licensing changes or technical issues. Users encountering this problem should verify their subscription status, check for app updates, and contact customer support for assistance. Providing specific details such as the audiobook title and device used can expedite resolution, ensuring uninterrupted access to desired content.

Re: Audio book not in catalogue anymore not playing despite message that I have extra time to finish

Maria — Thu, 16 May 2024 14:38:47 GMT

Hey there,

Thanks for reaching out on the Community!

@amm2024 - Just to check, do you notice any difference when using another internet connection? For example, if you're currently using WiFi, you can try with 4G/5G. Should you be using VPN, we recommend switching it off as it sometimes can cause performance issues with the app.

Also, could you double-check how much time you have left of the book you're having issues with? It would also be great if you could send us a video showing how things look from your end when you're trying to play the audiobook.

We'll keep an eye our for your reply.