Same location different results

1_Frustrated_title — Wed, 11 Sep 2024 03:49:55 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

When I search for certain songs on my account the results are 'unavailable'. But if I search for the same songs on my partners phone, I can play them Does anyone know why this is? We're both on free accounts, similar phone, same location.

Re: Same location different results

Susan_GP — Sat, 14 Sep 2024 15:19:23 GMT

Hi @1_Frustrated_title,

Thanks for your post here in the Community and welcome!

This is odd, so let's check what's happening. If you haven't tried any troubleshooting steps yet, we recommend starting with a clean reinstall. This might sound simple, but most of the times helps with this type of issues. And no worries, you won't lose any of your playlists or saved content.

If that doesn't do the trick, try using a different internet connection and check if that makes a difference. It's also a good idea to log in with your account from a different device to see if the songs also show as unavailable. It could be your partner's phone.

Lastly, could you send over a screenshot of the results you get when searching a song? We'll take a look.

Keep us posted!

topic Same location different results in Content Questions

Same location different results

Re: Same location different results