topic Re: Queue is filled with duplicate songs that can't be interacted with in Content Questions

Side by side duplicates in song queue

RXCH — Fri, 12 Jul 2024 19:47:43 GMT

Plan

Premium

Country

United Kingdom

Device

PC and iPhone

Operating System

Windows 10 and iOS 18 Developer Beta 3

My Question or Issue

There is this annoying issue with Spotify that when you play a folder and a song appears multiple times within the folder, it appears as a duplicate in the song queue. This wouldn't be too big of an issue itself, but they literally appear side by side every time which can tend to be very annoying having to skip the second version of the song every time. As if that wasn't bad enough, if you try to remove one of the two instances of the song, both of the songs get removed from the queue.

I have a folder which has all of my Daily Mixes and I would like to play them on shuffle without having to worry about skipping each duplicate song since removing the duplicates isn't really an option.

Re: Side by side duplicates in song queue

Joan — Sun, 14 Jul 2024 10:57:03 GMT

Hi there @RXCH,

Thanks for reaching out. Could you please provide us the following:

Is this on all devices or just the ones you mentioned? What about the webplayer?
When did this start happening?
Does this happen with any folder or only specific ones? Does it happen with playlists where a song is present more than once?

With this information, we’d be happy to investigate.

Keep us posted.

Re: Side by side duplicates in song queue

RXCH — Sun, 14 Jul 2024 12:42:31 GMT

You can't play playlists directly on the webplayer, so I was unable to test.
Since I noticed I could play entire folders directly, it has always happened.
It happens with all folders, and from what I've seen it happens when a song is present in multiple playlists.

Re: Side by side duplicates in song queue

Eni — Mon, 15 Jul 2024 01:06:40 GMT

Hey there @RXCH,

Thanks for sending us this info.

Could you let us know if the same happens while connected to a different internet connection?

On another note, could you ask a friend or a relative to log in to their account on one of your affected devices to check if they can replicate this behavior with their account?

Lastly, sending us the exact make/model, operating system and Spotify version of your affected devices would come in handy.

We'll be on the lookout.

Re: Side by side duplicates in song queue

RXCH — Fri, 19 Jul 2024 10:34:49 GMT

Yes, it happens while connected to another internet connection and others are having the same issues. Windows 10 Home 64-bit and Chrome web player.

Re: Side by side duplicates in song queue

Elena — Sat, 20 Jul 2024 07:42:52 GMT

Hey @RXCH,

Thanks for the cooperation so far!

Can you let us know if the duplicates are already there when you open the folder or do they appear when you add or delete a song?

I see you also mentioned your iPhone in your original post so it'd be great if you can send us the Spotify version it's running as well.

Looking forward to your reply.

Queue is filled with duplicate songs that can't be interacted with

s4g6i9y — Wed, 16 Oct 2024 23:00:57 GMT

Plan

Premium

Spotify for Windows 11 (64 bit)
Version: 1.2.48.405.gf2c48e6f

My Question or Issue

I had a playlist (liked songs) playing for a while. at some point I added another song to the queue. a few minutes later I noticed that there are 11 instances of the same song in my queue.
I don't know if adding the song has something to do with the bug, just trying to help to reproduce.

the song was in the original playlist, and appeared in the order it should have (shuffle was turned off). When the queue reached the song, it played, then played one of the duplicates, and then played the next song after the remaining 9. There are still 10 copies of the song in the queue.

The playlist interacts as if they don't exist, and if I click on one of then (say the third) then the third song after the duplicate songs will play. Next and previous buttons function normally.

I've attached a screenshot and a video showing the problem.

Restarting the client solved the issue and the duplicate songs disappeared from the queue. The song only appears once in the Recently Played tab.

Re: Queue is filled with duplicate songs that can't be interacted with

s4g6i9y — Wed, 16 Oct 2024 23:01:44 GMT

Well the forum didn't let me post a video 😕 so I'm trying to add it in a comment