topic Re: podcast startpage broken - 'something went wrong' in Content Questions

podcast startpage broken - 'something went wrong'

saltpepper — Thu, 07 Nov 2024 08:27:57 GMT

Plan - Premium, Country - Austria, Device - not device related, Operating System - not OS related

My Question or Issue

Hi all,

for an unknown reason, I can no longer access the start page for podcasts. It just says 'something went wrong' (see attachment). The underlying page is https://open.spotify.com/home?facet=podcasts-chip which I obviously can't access. On browser, it shows the error message, on android app it shows nothing, just a blank screen. The two other categories "all" and "music" are fully accessible.

This issue happens on every OS and on every app and independent from network I use. I have created a test Spotify account which does not show this behaviour, also independent from OS and app or browser. This is why I'm pretty sure there is something broken on server side.

Spotify support was not able to help, they just asked me to change the network and reboot the device. I also removed all my podcasts, hoping to force the server to rebuild the page, but that didn't help either.

Any ideas?

Re: podcast startpage broken - 'something went wrong'

dust_free — Thu, 07 Nov 2024 12:20:59 GMT

I have been having the same issue on the Android app for the last couple days, maybe just the last day. The podcast tab won't load, music and all work fine.

For what it's worth, the windows app works fine for me as well as the browser, it's just the Android app I'm having trouble with.

I'm trying to think of what it might be, because my wife's Android app works fine.. but I did recently add a third party subscription to a podcast from the New York times to my Spotify.. I can imagine that would add an extra failure point, but just a theory..

Re: podcast startpage broken - 'something went wrong'

robsanja — Fri, 08 Nov 2024 07:26:54 GMT

Having the same issue, podcast home tab on my android app doesn't populate, but the music and audiobooks tabs do. Have tried everything as well - clear data/cache, clean reinstall, restarted my phone, etc but no luck. Bummed since I use the tab regularly.

Re: podcast startpage broken - 'something went wrong'

AlejaR — Fri, 08 Nov 2024 20:35:03 GMT

Hey there folks,

Thanks for posting in the Community and welcome.

@dust_free, since you mentioned this is happening only on your Android device, would you mind trying a clean reinstalling the app on your mobile phone? By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this issue. You can follow these steps to do it.

Just to clarify, what did you mean when you mentioned you added a third party subscription to a podcast? Did you mean a podcast paid subscription? It'd be awesome if you could add more details.

@saltpepper, @robsanja, kudos for the troubleshooting you've tried so far. We couldn't replicate this behavior on our side, so we'd like to gather some additional info. Please send us:

The make/model and OS of all affected devices.
The exact Spotify version you're running there.
Did you notice if this started to happen after a specific event such as an OS update?

Keep us in the loop!

Re: podcast startpage broken - 'something went wrong'

saltpepper — Sat, 09 Nov 2024 04:26:05 GMT

Since yesterday evening, the podcast tab has been fully displayed again. I just tested it and it works again on all my devices (browser and app on notebook, Android phone, Android tablet). I didn't have to do anything for it, the problem has obviously been fixed by Spotify. At least that applies to my account. Thank you for your comments.