https://community.spotify.com/t5/Content-Questions/Spotify-Wrapped/m-p/6564580#M63340 <P>I have a problem with Spotify Wrapped, because when I try to play “stories” of Spotify Wrapped, they stop and I don’t see the animation, which has everyone. I see only one picture and information of every story <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 05 Dec 2024 22:57:22 GMT AmyKrc 2024-12-05T22:57:22Z https://community.spotify.com/t5/Content-Questions/Spotify-Wrapped/m-p/6564580#M63340 <P>I have a problem with Spotify Wrapped, because when I try to play “stories” of Spotify Wrapped, they stop and I don’t see the animation, which has everyone. I see only one picture and information of every story <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 05 Dec 2024 22:57:22 GMT https://community.spotify.com/t5/Content-Questions/Spotify-Wrapped/m-p/6564580#M63340 AmyKrc 2024-12-05T22:57:22Z https://community.spotify.com/t5/Content-Questions/Spotify-Wrapped/m-p/6564912#M63342 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26621777">@AmyKrc</a>&nbsp;</P> <P>&nbsp;</P> <P>You can try these steps:</P> <P>&nbsp;</P> <UL> <LI>Log out and log back in.</LI> <LI><A href="https://support.spotify.com/article/storage-information/" target="_self" rel="nofollow noopener noreferrer">Clear the app's cache</A>.</LI> <LI>Restart your device.</LI> <LI><A href="https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank" rel="noopener">Reinstall the app</A>.</LI> <LI>Try a different mobile device.</LI> </UL> <P>To share your feedback, and share any issues you may be experiencing, check this thread:</P> <P>&nbsp;</P> <P><A href="https://community.spotify.com/t5/Your-Library/Wrapped-2024/td-p/6484566" target="_blank">https://community.spotify.com/t5/Your-Library/Wrapped-2024/td-p/6484566</A></P> <P>&nbsp;</P> <P>Hope it helps. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 06 Dec 2024 02:06:06 GMT https://community.spotify.com/t5/Content-Questions/Spotify-Wrapped/m-p/6564912#M63342 osornios 2024-12-06T02:06:06Z