https://community.spotify.com/t5/Content-Questions/Upgrading-account/m-p/6579586#M63459 <P>I am currently paying $13.99 a month I received an offer to upgrad to the duo with my partner.&nbsp;<BR />When I selected yes I would, it’s asking me questions like I’m not a member. &nbsp;If I sign up will I lose my playlists. &nbsp;<BR /><BR /></P><P><STRONG>Country australia&nbsp;</STRONG></P><P>&nbsp;</P><P><STRONG>Device iphone&nbsp;</STRONG></P><P>Thank you. &nbsp;</P> Thu, 12 Dec 2024 09:02:04 GMT Lisabaussie 2024-12-12T09:02:04Z https://community.spotify.com/t5/Content-Questions/Upgrading-account/m-p/6579586#M63459 <P>I am currently paying $13.99 a month I received an offer to upgrad to the duo with my partner.&nbsp;<BR />When I selected yes I would, it’s asking me questions like I’m not a member. &nbsp;If I sign up will I lose my playlists. &nbsp;<BR /><BR /></P><P><STRONG>Country australia&nbsp;</STRONG></P><P>&nbsp;</P><P><STRONG>Device iphone&nbsp;</STRONG></P><P>Thank you. &nbsp;</P> Thu, 12 Dec 2024 09:02:04 GMT https://community.spotify.com/t5/Content-Questions/Upgrading-account/m-p/6579586#M63459 Lisabaussie 2024-12-12T09:02:04Z https://community.spotify.com/t5/Content-Questions/Upgrading-account/m-p/6580026#M63465 <P>Hello&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26633929">@Lisabaussie</a>!</P><P>&nbsp;</P><P>Thanks for coming to the Spotify Community. I'll be here to help you out. Can you try switching to a Premium for Duo subscription using <A href="http://spotify.com/duo" target="_self">this link</A>? When you click on 'Get started', are you getting a login screen? Make sure to log in with the right account to keep your music. I'd also recommend you try this process using incognito mode to see if that does the trick.</P><P>&nbsp;</P><P>Let me know if that makes any difference, cheers!</P> Thu, 12 Dec 2024 13:18:47 GMT https://community.spotify.com/t5/Content-Questions/Upgrading-account/m-p/6580026#M63465 Jose_M 2024-12-12T13:18:47Z