topic Re: Audiobook Not Playing in Content Questions

Audiobook Not Playing

darth26 — Sun, 20 Jul 2025 14:25:43 GMT

Plan

Premium

Country

United Kingdom

Device

(iPhone 12 Pro)

Operating System

(iOS 18.5)

My Question or Issue

The audiobook A Sound So Very Loud: The Inside Story of Every Song Oasis Recorded will not play, and there are no chapters or runtime listed. I have had no issues with audiobooks before, and have contacted the publisher to see what they can do. https://open.spotify.com/show/4ZnL8iSyQhKiVoNoSHVOmA?si=oPQs6hnkSTSMMM2ip9-qWQ

Re: Audiobook Not Playing

MihailY — Thu, 10 Jul 2025 08:00:49 GMT

Hey @darth26,

Thanks for reaching out to report this.

The audiobook might no longer be available, so if it's appearing on your end, try some basic troubleshooting like logging out and back in a couple of times or clean reinstalling the app.

If the audiobook is still not playing but showing up as available, let us know and we'll forward this to the relevant team.

Cheers,

Re: Audiobook Not Playing

darth26 — Thu, 10 Jul 2025 13:14:31 GMT

Thanks for replying, I have tried that and the audiobook still will not play but still shows as available, so I would greatly appreciate it if you could forward it to the relevant team please.

Re: Audiobook Not Playing

darth26 — Wed, 16 Jul 2025 16:23:32 GMT

@MihailY Hi again, is there any update from the relevant team yet regarding this audiobook issue as it is still not playing? Thanks for your help so far

Re: Audiobook Not Playing

Eni — Wed, 16 Jul 2025 17:45:16 GMT

Hey @darth26,

Thanks for getting back to us.

We can confirm we've passed your report to the relevant team to be looked into. We're afraid we cannot commit to a timeframe for how long it's going to take, but we appreciate you taking the time to bring this to our attention.

Cheers!

Re: Audiobook Not Playing

thehorse1 — Thu, 17 Jul 2025 16:59:31 GMT

Same problem here. The audiobook is showing as available but won’t play or download.

Re: Audiobook Not Playing

Eni — Thu, 17 Jul 2025 17:50:12 GMT

Hey @thehorse1,

Thanks for getting in touch about this here in the Community.

Just to confirm, are you referring to the same podcast or a different one? If you're referring to a different one, make sure to follow all the steps @MihailY sent previously and if they don't work, send us the podcast's URI and we'll take a closer look.

We'll be on the lookout for your reply.

Re: Audiobook Not Playing

darth26 — Tue, 29 Jul 2025 20:05:47 GMT

The audiobook is now playing correctly. Thanks for your help.