topic Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV) in Content Questions

Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

f7otion383ps1lqwfkjk — Fri, 06 Jun 2025 02:36:14 GMT

Hello Spotify Team,
I can't find the "Switch to video" button to play music videos on my Premium account. This happens both in the Spotify app on my iPhone and when using Spotify Connect with my Google TV.
A friend, using their Premium account on my same Google TV, was able to see and use this button without issues. This suggests the feature is available on the device and in my location.
I've already checked:
Subscription: My account is Premium and active.
Songs: I've tried songs I know have videos available (my friend saw them).
Apps updated: Spotify is updated to the latest version on my iPhone and Google TV.
Settings: "Canvas" (and other video-related options) are enabled in my mobile app

Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

tling — Fri, 06 Jun 2025 04:34:24 GMT

hi, from japan.

I’ve encountered the same issue myself.

I contacted Spotify Customer Support and received the following response. Please use it as a reference:

Thank you for checking.

Based on this investigation, it appears that the issue is caused by ongoing feature improvements and testing related to the Music Video functionality.

As a result, your account may be displaying a different screen compared to other users.

Please note that the Music Video feature may be temporarily unavailable or have limited functionality at times. Thank you for your understanding.

Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

asijack — Fri, 24 Oct 2025 19:54:07 GMT

If your Premium account does not show the Switch to video button but your friend sees it on the same device your account may not have the feature yet. Spotify rolls out features slowly. Try logging out and back in.

Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

Bruntse — Fri, 24 Oct 2025 16:22:42 GMT

So you pull back functions that your users like to test stuff. That’s far from customer friendly 😵‍💫

Switch to video option disappeared on TV app

fjpabon — Sat, 24 Jan 2026 21:03:39 GMT

Plan

Premium

Country

Colombia

Device

Sony Bravia TV

Operating System

Google TV

My Question or Issue

Until a few days ago the switch to video option was working fine on my Sony Bravia TV for songs with related video. Suddenly the option disappeared. Now when I play a song like that on my phone or web app the option is there and works fine but when I connect to my TV it switches back to only audio.

Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

Mj2014 — Sat, 14 Feb 2026 03:18:47 GMT

Yea same I listen to music on my ps5 and I couldn't find the switch to video button it was a amazing feature it makes songs less Boring like if your just listening.

Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

zgjavi — Thu, 26 Feb 2026 20:07:41 GMT

It doesn't work when you set the automatic download of episodes.

Re: Missing "Switch to Video" button on my Premium account (iPhone & Google TV)

Vasil — Sat, 28 Feb 2026 16:00:04 GMT

Hey folks! @zgjavi @Mj2014

We'd like to investigate this behaviour further, thank you for the reports.

Could you provide us with a rough estimate of when this issue has started for you?
And, aside from this, we can also try some troubleshooting here:

Make sure your devices' firmware is up to date and check the same for the Spotify app.
Try using a different network e.g. a hotspot - does the issue remain the same?
If you're using any VPN services on the affected devices, make sure to disable them or to set Spotify as an exception.
Reinstall the app to see if that would make a difference.
Does a different account on the same device behave the same way?

If no troubleshooting helps out here, let us know what your affected devices are, as well as their OS/ Firmware version and your Spotify app version.

Much appreciated! We'll be on the lookout for new replies in the thread 🙂