topic Re: Spotify App Freeze in Desktop (Linux)

Spotify App Freeze

Mxnny — Thu, 13 Aug 2020 13:34:01 GMT

Plan

Premium

Country

Device

Operating System

Ubuntu 20.04

My Question or Issue

My Spotify app GUI keep getting freeze while playing music but the song still run as well and still can close, minimize or maximize. So i tried to troubleshooting and this shown in terminal.

Re: Spotify App Freeze

robigouk — Thu, 13 Aug 2020 13:42:51 GMT

Hi

First thing I'd try is turning off the "Hardware Acceleration" under settings, restarting your PC and see if that helps.

If it doesn't then I suggest a clean reinstall, please have a look at this link and follow each instruction for you machine step by step!

https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485

Good luck, let us know how you get on 🙂

Re: Spotify App Freeze

Mxnny — Thu, 13 Aug 2020 14:49:15 GMT

Hi, thanks for helping me
Can you tell me i need to turn off "Hardware Acceleration" of what and how to do it?

Thanks

Re: Spotify App Freeze

robigouk — Thu, 13 Aug 2020 14:50:05 GMT

If you're using the Spotify Desktop App - under settings there is a "Use Hardware Acceleration" toggle button, default is ON, please turn this off.

Re: Spotify App Freeze

Mxnny — Thu, 13 Aug 2020 15:03:13 GMT

Im sorry but in my app don't have that button, if im not wrong it should be at the bottom of advanced settings.

Please tell me another method, i tried to reinstall but when i use "spotify" command in terminal it shown this:

Gtk-Message: 21:35:53.586: Failed to load module "canberra-gtk-module"

Re: Spotify App Freeze

robigouk — Thu, 13 Aug 2020 15:18:20 GMT

Ah sorry I've just noticed your OS is Ubuntu - I'm sorry I have no experience in this 😞

Re: Spotify App Freeze

Mxnny — Thu, 13 Aug 2020 15:22:52 GMT

It okay, not a fully solution but freeze not occur any more so thank you for helping!