topic Re: [Troubleshooting] Linux Spotify in Desktop (Linux)

[Troubleshooting] Linux Spotify

Dreadlord — Fri, 04 Mar 2016 16:31:45 GMT

Having trouble with Spotify on your Desktop app? Here’s what to try first.

Search the Community

Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.

Basic troubleshooting

Go through these steps one at a time. They can help you solve most issues on your own.

1. Clear Spotify cache
killall spotify
rm -rf $HOME/.cache/spotify/Storage

2 Check this thread for troubleshooting connection issues.

3 Ask a friend or family member to sign into Spotify on your Desktop. See if the issue is persisting on their account too. If yes, the issue is the device and can likely be solved with more troubleshooting.
4. Change settings within the app: Sync quality, Stream Quality, Gapless Playback, Crossfade. See if a different combination of these settings makes a difference.

Advanced troubleshooting

1. Is spotify starting normally?

spotify

1. Can you play a sound?

aplay /usr/share/sounds/alsa/Front_Center.wav

2. Is the system recognizing your sound card?

aplay -l

3. Is Spotify running on prefered sound card? Change between sound cards in gnome/unity control center.

unity-control-center sound
gnome-control-center sound

4. Nothing works so far? Report your issue!

spotify >$HOME/spotify-dump.txt 2>&1

strace spotify > $HOME/spotify-dump 2>&1

Report your issue

We’ll need as much information as you can provide. So filling in this template is helpful:

=== START OF TEMPLATE ===

Your device and operating system:
Type of Spotify account you have (Free/ Premium):
The app version of Spotify you’re using:
Brief description of the issue:
Steps to reproduce the issue:

First I did this
Then I did that
I also did this

6. Attach the spotify-dump.txt ( $HOME/spotify-dump.txt ) from Advanced troubleshooting 4.

=== END OF TEMPLATE ===

Known issues :

Error while loading shared libraries: libgcrypt.so.11 - fix debian / fix ubuntu.

Spotify on Linux doesn't play local mp3 files - fix.

Tips :

Add Spotify's testing repository:

echo deb http://repository.spotify.com testing non-free | sudo tee /etc/apt/sources.list.d/spotify.list

Install Spotify 0.9.17

sudo apt-get install spotify-client-0.9.17

Some information and template is taken from here.

Linux is not officialy supported by Spotify.

Re: [Troubleshooting] Linux Spotify

meahtenoha — Tue, 01 Sep 2015 09:32:44 GMT

Thanks again for this @Dreadlord!

Re: [Troubleshooting] Linux Spotify

akeeman — Wed, 04 Nov 2015 08:10:51 GMT

Also, when you downgrade from premium, remove your ~/.config/spotify folder. The player fails to play any song otherwise.

Re: [Troubleshooting] Linux Spotify

corvusd — Sun, 07 Feb 2016 19:24:43 GMT

Hello community,

My version: 0.9.17.1.g9b85d436 / Ubuntu 14.04.3 LTS 64bits

I have a problem a few days ago.
Social activity is not displayed and also not shown applications.
What can happen?

Thanks! 😄

David Gámiz Jiménez

Re: [Troubleshooting] Linux Spotify

Dreadlord — Tue, 09 Feb 2016 19:19:39 GMT

Hey @corvusd,

Can you upgrade your client to 1.19 and see if the issue persists?

Link to the package can be found here.

Re: [Troubleshooting] Linux Spotify

corvusd — Wed, 10 Feb 2016 20:07:32 GMT

Yes works fine activity feed!

Other problemas appear, like no global menu in bars, icon in notificaicons zone and the inegration in the sound indicator not stop show the icon load...

But nice update, not in oficial channel in this moment??

Re: [Troubleshooting] Linux Spotify

Dreadlord — Wed, 10 Feb 2016 23:47:32 GMT

Hey @corvusd,

This package is part of the testing repository, so some things may still not work and come up with later patches.

Here is how to add the testing repo:

echo deb http://repository.spotify.com testing non-free | sudo tee /etc/apt/sources.list.d/spotify.list

Re: [Troubleshooting] Linux Spotify

corvusd — Fri, 12 Feb 2016 21:33:58 GMT

Thanks!! 😄

Re: [Troubleshooting] Linux Spotify

Drarrell — Thu, 25 Feb 2016 12:33:18 GMT

Hi, I am on archlinux and with the last version available on AUR, 1.0.23.93-2, the new client has a lot of regression: The sorting of playlists in left panel doesn't work, the client crashes often and the icon in system tray has disappeared.

Re: [Troubleshooting] Linux Spotify

Xanderful — Sat, 27 Feb 2016 16:42:58 GMT

I am loving this new build for Linux, I thought I was stuck on the old version the Spotify app forever.

I would suggest updating this page https://www.spotify.com/us/download/linux/ with the option to update to the test build also, you may be able to get more feedback on it and push out updates quicker for the Linux users.

Re: [Troubleshooting] Linux Spotify

mrcpfy — Wed, 02 Mar 2016 17:03:48 GMT

Asus P52F laptop, Ubuntu gnome 15.10 64bit
Free Spotify Account
Spotify version 1.0.24.104.g92a22684
I can not minimize Spotify to tray and the "Startup and Windows Behaviour" area on "Settings" does not show anything as you can see.

Re: [Troubleshooting] Linux Spotify

vambora — Wed, 02 Mar 2016 17:05:15 GMT

1. PC running Kubuntu 15.04 64bit

2. Premium account

3. Spotify 1.0.23.93.gd6cfae15-30

4. Same problem as the screenshot above.

Re: [Troubleshooting] Linux Spotify

Yondelis — Thu, 03 Mar 2016 11:50:37 GMT

Same problem here... there isn't anyway to minimize to tray.

Re: [Troubleshooting] Linux Spotify

csalas1 — Thu, 03 Mar 2016 13:17:49 GMT

1. PC Ubuntu 14.04.3 64bit

2. Premium account

3. Spotify 1.0.24.104.g92a22684-29

4. No options under "Startup and Windows Behaviour" and no minimize to tray.

Re: [Troubleshooting] Linux Spotify

roffedarotch — Thu, 03 Mar 2016 13:55:44 GMT

How do one get spotify to work on debian wheezy 7 stable?...

Latest update broke it completly

GLIBCXX_3.4.17 is distro specific..

spotify: /usr/lib/i386-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.19' not found (required by spotify)
spotify: /usr/lib/i386-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.18' not found (required by spotify)

Re: [Troubleshooting] Linux Spotify

roffedarotch — Thu, 03 Mar 2016 16:26:26 GMT

Thank good i managed to pull spotify 0.9.4.183 from my apt cache on the computer and revert to a old version that actually works.

Please put back the old versions on the repos as you have managed to lock a lot of paying customers out from your product.

Re: [Troubleshooting] Linux Spotify

jaanvaks — Fri, 04 Mar 2016 13:54:36 GMT

Hi,

You pushed an update to

deb http://repository.spotify.com stable non-free

yesterday and after that I get the following error when I try to start spotify:

spotify: symbol lookup error: /usr/share/spotify/libcef.so: undefined symbol: g_type_class_adjust_private_offset

I'm running on LMDE:

Linux HOSTAME 3.11-2-amd64 #1 SMP Debian 3.11.8-1 (2013-11-13) x86_64 GNU/Linux

/jaan

Re: [Troubleshooting] Linux Spotify

nebuchar — Fri, 04 Mar 2016 13:59:48 GMT

Also with the latest update, I can't use the music controls of Ubuntu

Using Ubuntu 14.04

Re: [Troubleshooting] Linux Spotify

mrcpfy — Fri, 04 Mar 2016 14:08:48 GMT

^ ^ ^

Something similare is happeing with Ubuntu Gnome, but I'm not having any preview.

Re: [Troubleshooting] Linux Spotify

Krnz — Fri, 04 Mar 2016 15:26:27 GMT

1.0.23.93.gd6cfae15

Same problem on ubuntu, don't have minimized icon in system tray, and can't change numbers with the Linux music player controls under volume.