topic Re: Problem with Authentication / Offline Mode in Desktop (Linux)

Problem with Authentication / Offline Mode

CaptRondo — Fri, 16 Apr 2021 11:49:02 GMT

Plan

Premium

Country

Portugal

Device

Laptop

Operating System

Debian 5.10.24 x86_64 GNU/Linux (Parrot OS)

Browser

Firefox 87.0 (64-bit)

My Question or Issue

2 days ago I opened Spotify and was greeted with the blue box on the bottom left corner of the window saying "Offline". I was busy and didn't want to waste time debugging it so I just opened the web app and used Spotify through there.

Today I decided to take a look at it. I thought about uninstalling and reinstalling so I did it. When I opened it again I was greeted with the Login screen, so I clicked the button, got redirected to my browser where I inserted my account credentials and got redirected to a page confirming the authentication.

But I didn't get authenticated. I first found it odd because I was expecting the browser to issue and xdg-open command, which it didn't and my suspicion was confirmed when I returned back to the Spotify app and nothing happened.

I decided to try to find out what was going on, so I simulated the authentication again. I inserted my credentials and, while monitoring the network activity of the authentication tab, I pressed the "Continue to the App" button. In the network traffic there was a GET request to a local server.

I investigated with netstat and sure enough, it's Spotify...

Keep in mind that I'm using privacy add-ons, but that shouldn't prevent anything as I have joined zoom meetings through the browser with no problem.

In fact, I this problem only surfaced 2 days ago and I've had these add-ons for quite a while.

Also, I have access to the authentication code, is there a way to send a signal to spotify to

PS: I have tried disabling the add-ons and still can't authenticate.

Re: Problem with Authentication / Offline Mode

CaptRondo — Fri, 16 Apr 2021 12:02:11 GMT

I have dug a bit into the "spotify" command and it's --username and --password arguments and managed to log in again. But now I'm in the same situation. I enabled --console-show and I'll put here some info that might be interesting.

First error (red message)

Here it seems lit it's trying to go online but

Something crashes and it goes offline

Now the only thing it seems lit it's doing is sending pings and listening to pongs:

aq: LWS got LWS_CALLBACK_CLIENT_WRITEABLE
aq: LWS got LWS_CALLBACK_CLIENT_RECEIVE_PONG

I really don't understand anything that is going on in the console, so maybe if a Spotify dev could take a look at it I could solve my issue.

Re: Problem with Authentication / Offline Mode

CaptRondo — Fri, 16 Apr 2021 12:13:12 GMT

Seems like this first problem was with my firewall, lol, and is now solved, but now I'm still stuck in the offline mode.

Re: Problem with Authentication / Offline Mode

Sebasty — Fri, 16 Apr 2021 14:41:56 GMT

Hey @CaptRondo

Is there anything in your hosts file, like a Spotify-related address?

That could probably break something like that.

Do you also make use of any proxies / VPN?

Let me know how you get on 🙂

Re: Problem with Authentication / Offline Mode

CaptRondo — Fri, 16 Apr 2021 15:01:30 GMT

I only have localhost stuff in there and I don't use proxies. This only started happening 2 days ago and I've changed nothing in the meanwhile.

I just noticed something strange... take a look

It's even updating the current track in real time... so strange

Re: Problem with Authentication / Offline Mode

CaptRondo — Fri, 16 Apr 2021 15:14:23 GMT

Well it's solved.... I don't know what happened. I didn't open Spotify through the terminal in the session it got fixed so I couldn't tell you what happened.. I was pressing keys cause 90% of the time that's what leads to a problem and I pressed the sleep button. When I logged back on it was working.

Re: Problem with Authentication / Offline Mode

Sebasty — Fri, 16 Apr 2021 15:16:54 GMT

@CaptRondo

This does look weird...

Just to try, what happens when you launch Spotify like that:

spotify --ap=194.132.196.162

...And I'm glad it's working now for you. 😄

Have a nice day!

Re: Problem with Authentication / Offline Mode

CaptRondo — Fri, 16 Apr 2021 16:20:42 GMT

Well, that seems to somewhat emulate what was happening before. Although before I wasn't even able to browse spotify and with that command I can, even with the annoying "Offline" warnings