topic Re: Mac OSX 10.9.2 Desktop App Not Responding in Desktop (Mac)

Mac OSX 10.9.2 Desktop App Not Responding

Raindawg1060 — Tue, 25 Mar 2014 16:38:14 GMT

Greetings:

I have two computers running OSX 10.9.2 - a mid-2010 MacBook Pro and a late-2012 iMac. Both machines experience the same problem when trying to run the Spotify desktop app. Login screen comes up, I login (using either my Spotify or Facebook creds to login), login window goes away, and then...nothing happens.

After a minute or so, in the Force Quit window, Spotify is shown to be Not Responding.

I've completely uninstalled and performed a clean install of the desktop app on both computers (several times). Nothing seems to work. I've tried using older versions of the app. Same result. Not Responding.

Note to any Spotify folks who might read this: Because I'm getting the same problem on two completely different machines, it sounds like the problem lies with my account. Does my account need to be "reset" or something?

Anyone else have any ideas?

Thanks!

--Ant.

P.S. I can login to the web app with no problems.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Lalopv — Tue, 25 Mar 2014 18:33:24 GMT

i have the same problem, mi spotify is not responding..... freeze

Re: Mac OSX 10.9.2 Desktop App Not Responding

Kalibration — Tue, 25 Mar 2014 21:58:24 GMT

Same issue here. I have a Macbook Pro, and 27" iMac. I get logged in, i can see play list, i can even make the playlist available offline, but it will not play ANYTHING!! Not even Local files.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Joe — Tue, 25 Mar 2014 22:02:09 GMT

If spotify is crashing or freezing, the steps in this post may be worth trying.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Raindawg1060 — Tue, 25 Mar 2014 22:22:55 GMT

Thanks, Joe, but I've tried all that on both systems. Still nothing after the login window disappears.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Joe — Tue, 25 Mar 2014 22:25:32 GMT

And I was keeping my fingers crossed 😞

Shoot off a contact form to the customer service guys and they'll take a look at your account to make sure nothing weird is going on there. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Raindawg1060 — Tue, 25 Mar 2014 22:35:54 GMT

@Kalibration wrote:

Same issue here. I have a Macbook Pro, and 27" iMac. I get logged in, i can see play list, i can even make the playlist available offline, but it will not play ANYTHING!! Not even Local files.

I can't even get that far. The login window disappears, then nothing. I have to Force Quit. That said, your situation sounds worse. Like it gives you a little bit of hope, then BAM. Hope dashed.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Raindawg1060 — Wed, 26 Mar 2014 13:52:15 GMT

Shoot off a contact form to the customer service guys and they'll take a look at your account to make sure nothing weird is going on there. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Thanks for the tip, Joe. Hopefully it'll work out...

Re: Mac OSX 10.9.2 Desktop App Not Responding

Alikaboi2 — Tue, 29 Apr 2014 04:40:12 GMT

I got the same problem too and i have done the sugested things to fix it but im getting no results

Re: Mac OSX 10.9.2 Desktop App Not Responding

zapatasghost — Sat, 10 May 2014 16:21:59 GMT

Same problem here with Premium on two seperate macs - this is very frustrating. Is this worth the premium fee?? I've uninstalled and reinstalled the app many times before - which fixes the problem for a while - but within days we're back to the same problem. Freeze - spinning ball. This sucks. On a happy note - the mobile (ipad/ipod) app works. But I need my mac app to work!

Re: Mac OSX 10.9.2 Desktop App Not Responding

Raindawg1060 — Mon, 12 May 2014 16:22:49 GMT

Check out Joe's suggestion above. I sent a message on the contact form. They emailed back, sent a link to another .dmg file. Not sure if it was that or some bits of business they did to my account, but it worked. Now running on a '10 MacBook and a late '12 iMac, no worries.

Re: Mac OSX 10.9.2 Desktop App Not Responding

Peter__ — Mon, 12 May 2014 16:50:46 GMT

Was probably this one if anyone else wants to try:
http://download.spotify.com/Spotify.dmg

Re: Mac OSX 10.9.2 Desktop App Not Responding

pototiroti — Fri, 16 May 2014 15:30:54 GMT

my spotify is not 'not responding' anymore. it just automatically crashes! 😧

I'm running spotify on an 11" Macbook Air OSX 10.9.2

Re: Mac OSX 10.9.2 Desktop App Not Responding

Peter__ — Fri, 16 May 2014 16:16:42 GMT

Try the steps here?:
http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-Crashing-on-Startup-OSX-Mavericks/m-p/706255/highlight/true#M76478

Re: Mac OSX 10.9.2 Desktop App Not Responding

khain — Wed, 27 Aug 2014 15:33:07 GMT

@Peter wrote:
Was probably this one if anyone else wants to try:
http://download.spotify.com/Spotify.dmg

Peter - thanks! I've been having this problem for the past few weeks. Oddly enough it was only affecting one of my two Mac laptops. This Spotify application file (http://download.spotify.com/Spotify.dmg) worked for me! Thanks.