topic Notifications issues in Desktop (Mac)

Notifications issues

ClaraMontseny — Mon, 23 Mar 2015 11:27:10 GMT

Hello,

I have an two different issues with the notifications since the last update. On the one hand, the notifications on the app doesn't finish loading, so I can´t see them. On the other hand, every time I turn off the email notifications in my profile it turns on automatically. Anyone can help me, please?

Thank you very much.

Regards.

Re: Notifications issues

MattSuda — Mon, 23 Mar 2015 11:35:24 GMT

1: Try signing out of the app, and then sign back in to see if notifications work.

If they don't load, there will be a bug fix update coming within the next few weeks that might fix this.

2: I suggest you contact support so they can help you fix this setting.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: Notifications issues

ClaraMontseny — Mon, 23 Mar 2015 12:31:01 GMT

Thank you very much for your solutions, MattSuda. I tried signing out and now the app notifications work normally. I will contact support for the other issue as you told me, so they can help me fix this.

Re: Notifications issues

MattSuda — Mon, 23 Mar 2015 16:47:28 GMT

Glad to hear it works now!