topic Re: No internet connection (error 4)/Local files not loading/"Error in template application&amp in Desktop (Mac)

No internet connection (error 4)/Local files not loading/"Error in template application" MAC

izzo0o0o — Thu, 22 Oct 2015 09:09:17 GMT

I have looked all thought the posts but still cannot find a solution to my Spotify problems.

When I log in, very little loads properly, my local files come up but won't play. No playlists are coming up and an error bar at the top says "No internet connection detected Spotify will automatically try to reconnect when it detects an internet connection. (error code 4)."
In my Library/Inbox/Play Queue/Devices at the top it says: "error in template application - Parse error error in views/Library(or Inbox/play queue etc)._header.xml" Then i scroll down and it says "Description: problem happened during execution of the request. please review the stack trace for more information about the error and where it originates in the code" (see the screen shot).

This has been going on for a good month (i've been busy so just hoped it would fix itself), over several wifi connections (home, uni, parents house). My housemate also has spotify and it is working fine on her computer. Everything else is working fine on my computer, internet is nice and fast. So I have no idea what is the problem. I've tried some things:

1. First I restarted my wifi - no change.

2. Then I restarted Spotify - no change.

3. I also restarted my router - no change.

4. then I checked the firewall - has been off the whole time.

5. then I attempted to uninstall Spotify. The "~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify" folders that I need to delete are nowhere to be found. I searched through the Caches folder and App support folder and then my whole computer and they are nowhere. So i preceded to delete the Application itself and reinstalled.
But then once reinstalled, the same issues came up.

In the preference box it says the Cache is located in the Cache folder but when I click Browse nothing happens.

I am operating on a MacBook Pro OS X.

I would tell you what spotify version I'm using but it came up with a message saying "Error in template application etc" again.

Internet provider is iiNet and I'm in Perth, Austalia.

My username is (according to the top right hand box) ***(edited for security)...? Hah or izzy.***@*** (edited for security).

Heeeellpp

Re: No internet connection (error 4)/Local files not loading/"Error in template application&quo

Camila123 — Sun, 14 Jul 2013 18:27:11 GMT

Hey! I'm having the exact same problem.

Did it work out in the end? If it did could you please tell me how you fixed it?

Thanks!!

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

izzo0o0o — Mon, 15 Jul 2013 04:01:28 GMT

Hey,
It did! I signed out and then signed in on a friends account and it loaded up fine without any errors. Also worked fine when I signed back into mine.
Very strange because simply logging out did nothing to fix it!

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

Joe — Mon, 15 Jul 2013 10:27:49 GMT

Logging in with someone elses credentials probably has the same effect as deleting the cache, so this may be worth trying.

Re: No internet connection (error 4)/Local files not loading/"Error in template application&quo

DJPapa — Mon, 22 Jul 2013 16:36:02 GMT

I have exactly the same trouble, and I can't even find the cache files for Spotify on my Mac. What to do?

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

DJPapa — Mon, 22 Jul 2013 16:38:09 GMT

And it is not possible to login with someone else's login as the Spotify application is closed whenevere I try to logout of the program.

Re: No internet connection (error 4)/Local files not loading/"Error in template application&quo

brina7 — Sat, 07 Dec 2013 01:18:25 GMT

I'm having the same problem, checked firewall, logged off, shut down computer etc still error 4 "no internet connection!!! help!!

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

erickarb — Sat, 07 Dec 2013 05:34:15 GMT

I have tried everything possible.. same probably been going on for about 6 hrs now.

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

Peter__ — Sat, 07 Dec 2013 12:46:25 GMT

@erickarb - Have you tried a clean reinstallating following the steps here? Make sure you manually delete any folders specified.

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

brina7 — Sat, 07 Dec 2013 13:07:33 GMT

thanks for your reply, no, I haven't will I loose my starred list if I do ?

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

Peter__ — Sat, 07 Dec 2013 13:13:19 GMT

No, all of your content will be saved on Spotify's servers. The only thing you will loose is offline stored playlists if you have premium.

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

brina7 — Sat, 07 Dec 2013 13:15:51 GMT

Ohhhhh Yeyyyyyyyyy!!!! that makes me so happy!!! thank you!! I will try that and report back !!

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

brina7 — Sat, 07 Dec 2013 14:43:26 GMT

Peter!!! thank uuuuuuuu!!!!! it worked!!! it's back!!!!! sooo happy!!!!!

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

Peter__ — Sat, 07 Dec 2013 15:53:36 GMT

Good! Enjoy your weekend! 🙂

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

peedee-boy — Sun, 29 Dec 2013 11:43:46 GMT

i also have error code 4 problems,although i am on windows7,

i have checked all the obvious obstacles, have checked firewall, restarted, uninstalled, re-installed, but as yet, no luck.

is there anything you can suggest for me?

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

Peter__ — Sun, 29 Dec 2013 13:25:27 GMT

When exactly does the error occur @peedee-boy ?

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

peedee-boy — Mon, 30 Dec 2013 16:43:26 GMT

thanx for the quick response, but i appear to have sorted the problem (so far anyway!)

it was Norton that was not allowing spotify traffic, which i have now rectified.

Peace.

Re: No internet connection (error 4)/Local files not loading/"Error in template application&quo

jackferriss — Tue, 13 Jan 2015 23:02:50 GMT

Hey guys, I'm just wondering if someone could help me out. I have just purchased premium and wanted to sync offline with my phone. I'v changed Spotify to offline on both my PC and phone to start the sync. The sync starts and will load approx. 10 songs before it just stops. Spotify on my PC will then get the error code: 4 notification yet I am still connected to the internet. I've tried logging in and out, closing the app, you name it, yet the problem keeps occuring..

Re: No internet connection (error 4)/Local files not loading/"Error in template application&

i_am_edward — Mon, 16 Mar 2015 13:16:40 GMT

I am experiencing connection problems with my Spotify App on my Mac. I do have internet connection but the App doesn't seem to pick it up and gives me an "Error Code 4".

@peter, is there anything that I can do to solve the problem, please? I have already reinstalled the Spotify App.

I am looking forward to your response!

Cheers, Edward

Re: No internet connection (error 4)/Local files not loading/"Error in template application&quo

marinusvw — Tue, 17 Mar 2015 17:42:17 GMT

Since yesterday I have the same problem, can't connect with my MacBook, iPhone and iPad when I'm on the wifi at home. 4G doesn't give any problems and at work (Windows PC) it works.

I've resetted my router, opened up all spotify ports and IP's but still nothing...

Really wierd because I haven't changed a thing but it just stopped working yesterday.