topic Re: Trouble associating with a new facebook account in Desktop (Mac)

Unable to connect to facebook?

SkyfireDawn — Mon, 29 Dec 2014 21:00:29 GMT

Hey, I'm trying to connect my premium account to facebook. Whenever I click on the "Connect" button I get a message "ok" from facebook and that's it. nothing else happens and my account isn't linked. does anyone have a solution for this? thanks!

Re: Unable to connect to facebook?

Jordi — Mon, 29 Dec 2014 21:02:01 GMT

Hi there and welcome to the community,

Have you tried using a different browser or incognito mode with cleaned cookies/cache?

Re: Unable to connect to facebook?

SkyfireDawn — Mon, 29 Dec 2014 21:02:41 GMT

yes tried it all and I even tried using different computers with the same results

Cannot Link Facebook Account to Existing Spotify Free Account

OliverCalder — Tue, 30 Dec 2014 03:31:51 GMT

I am having trouble linking my Facebook account to my existing spotify account. When I click the "Connect to Facebook..." button under file in the top left of the spotify application, the diologue box that is supposed to appear is completely blank, and it redirects me to a mysterious webpage that merely says the word "Ok" in the top right. I did reach another step before, which opened up a bright green Spotify box with the option to link my facebook to "an Existing Account", but when I put in my Spotify username and password into the prompt, I repeatedly got the error that the account "can't connect to Facebook". However, I now am unable to get back to that green pop-up box because I tried the other option, which was to Create new account (with my Facebook account) so now when I click "Log In with Facebook, it logs me into a seperate facebook account. I would like to delete this seperate Facebook Spotify account, and instead link my pre-existing Spotify account to my Facebook account.

I have attached images of the blank pop-up box, and of the mysterious website. Both open immediately after I click on "Connect to Facebook...", and I have tried repeatedly, so it's not a one-time glitch.

Any help you may provide will be much appreciated.

Re: Cannot Link Facebook Account to Existing Spotify Free Account

OliverCalder — Tue, 30 Dec 2014 03:34:23 GMT

Re: Cannot Link Facebook Account to Existing Spotify Free Account

OliverCalder — Tue, 30 Dec 2014 03:34:43 GMT

Re: Cannot Link Facebook Account to Existing Spotify Free Account

OliverCalder — Tue, 30 Dec 2014 03:35:57 GMT

The URL is rather difficult to see, but it is:

https://login.spotify.com/status/success?#access_token=CAAAAKLSe4lIBAKluNYm8S70TNnVtbrZAZAkEyyAc6g0OoyVUGKnC06zfTxA76btCikBw6GuXnZBlzJFJUeRE4Frc1dgo33FLTiBlML09MydDkIGc3BkIadsfmOYsM8F60ZB0D8q6H018UbvZCkLcjqQB6gPQY9864EWXUvKZCAXZAweniWfoZBZBw2ZCokWmxqoMrc1j2xCZBXdzQLCxyROa5bQ&expires_in=0

Re: Cannot Link Facebook Account to Existing Spotify Free Account

ekezgraw — Tue, 30 Dec 2014 08:07:08 GMT

Experiencing exactly the same problem. Using Chrome as browser if that is useful info.

Re: Cannot Link Facebook Account to Existing Spotify Free Account

ekezgraw — Tue, 30 Dec 2014 08:10:18 GMT

Well, not entirely true, I'm not having exactly the same prerequisites; I have a premium subscription.

Re: Cannot Link Facebook Account to Existing Spotify Free Account

maxim_47 — Tue, 30 Dec 2014 09:03:31 GMT

Absolutely!

Having exactly the same problem as described by OliverCalder (thanks BTW for typing it all up and posting screenshots) other than I am a Premium user as well.

Would be great if we could get some assistance from community or even Spotify Staff.

Cheers!

Why Spotify won't connect to Facebook? Blank "ok" window and temporarily unavailable sharing..

Estemundo — Tue, 30 Dec 2014 09:46:07 GMT

Spotify won't connect to social media. It will give me a white blank window with "OK" in it then another blank window. With sharing it will say temporary unavailable. I'm using the same emails for Facebook and Spotify, does anyone know what's going on?

Re: Unable to connect to facebook?

MattSuda — Tue, 30 Dec 2014 10:27:13 GMT

Hey guys! I have merged the reports about this into one thread.

I'll forward this to someone at Spotify to take a look at the problem.

Re: Unable to connect to facebook?

MattSuda — Wed, 31 Dec 2014 08:22:28 GMT

Hey guys!

Spotify is currently investigating this.

In the meantime you can try connecting to Facebook here:

https://www.spotify.com/account/social/facebook/

Re: Cannot Link Facebook Account to Existing Spotify Free Account

Teresa — Tue, 30 Dec 2014 11:18:47 GMT

Hello there! @ekezgraw @OliverCalder @Estemundo @SkyfireDawn @maxim_47

We're looking into it. In the meantime, as @MattSuda said, you can use this link:

https://www.spotify.com/account/social/facebook/

(This will manually enable Facebook from the website)

Cheers!

Teresa.

Re: Cannot Link Facebook Account to Existing Spotify Free Account

maxim_47 — Tue, 30 Dec 2014 11:33:07 GMT

Cool!

Looks like this worked for me - at least fetches my profile pic (albeit on the main profile page on the app not in the top-left corner next to the username) and full name.

Thanks @Teresa and @MattSuda!

Re: Unable to connect to facebook?

OliverCalder — Tue, 30 Dec 2014 21:35:58 GMT

Thank you for all your help!

I'm not sure if the link was the solution, or if the Spotify team fixed something with my account that I am unaware of, but the problem has been resolved!

Thank all of you for the help and solution!

Trouble associating with a new facebook account

IIIIIIIO — Sat, 03 Jan 2015 11:21:48 GMT

Hi,

I am trying to do this:

https://support.spotify.com/uk/problems/#!/article/Spotify-is-connected-to-wrong-Facebook-account

Please see attached screenshot.

But when I click Connect to Facebook, a new browser window opens to perform the authentication step with facebook. This means that once I am authenticated, the HTTP response is not sent to the embedded browser in my Spotify desktop client so it doesn't go to the next step.

I believe the problem might be that the spotify protocol is associated with my external browser (so it opens a popup rather than hanlding the URL within the Spotify client.

To recap, my problem is that once I have authenticated with facebook, Spotify does not progress to the next step of associating my Spotify account with the authenticated Facebook account. I believe if I disassociate the Spotify protocol (like spotify:// ) from my browser I might fix the problem. Does anyone know how to do this in OSX Mavericks or Windows 7?

Thanks in advance!

Re: Trouble associating with a new facebook account

MattSuda — Sat, 03 Jan 2015 11:30:08 GMT

Can you try going to the link below to connect Facebook?

https://www.spotify.com/account/social/facebook/

Re: Trouble associating with a new facebook account

IIIIIIIO — Sat, 03 Jan 2015 11:54:17 GMT

Thanks Matt,

I went to that url while already logged in to facebook and logged in using my spotify username and password. This appeared to work ok, but then I shutdown spotify (so that the process was no longer running) and opened again, logging in with facebook which initially gave me the error attached.

Then after a few more tries it let me in with my new facebook account's credentials although the name and profile picture on the client are taken from the old facebook profile.

Seems ok though, thanks for the help!

Re: Trouble associating with a new facebook account

MattSuda — Sat, 03 Jan 2015 11:55:43 GMT

The name and profile picture can take up to 24 hours to update after connecting it to a new Facebook account.

Post back here if you are still have trouble