topic Re: Discover weekly playlist not updating in Desktop (Mac)

Discover weekly playlist not updating

jemmay13 — Tue, 29 Mar 2016 01:08:53 GMT

I'm having trouble with my discover weekly playlist, it's stopped updating every week and I don't know how to fix it. It's been a month now with the same songs and won't update. Please help!

Re: Discover weekly playlist not updating

lim_ah — Mon, 04 Apr 2016 22:09:02 GMT

I'm having the same problem - last update was 2016-03-06, and when I go to https://play.spotify.com/discover and try viewing it from there I get "The playlist failed to load".

Using Windows 10, Spotify version 1.0.25.127.g58007b4c. Tried uninstalling my iOS app and reinstalling and now it doesn't load there too.

Re: Discover weekly playlist not updating

jamieburr123 — Mon, 04 Apr 2016 22:13:03 GMT

Same problem on a mac, re my posting titled "Re: Discover weekly wouldn't update, now doesn't load".

This has been going on for two months or more, and what's really frustrating is that I can't communicate with Spotify. Is there anyone there>?

Re: Discover weekly playlist not updating

Swanny — Tue, 05 Apr 2016 03:04:50 GMT

Hey guys, I'll escalate this to the Spotify staff to try and get a solution for you.

I'll post back when I get a response!

Re: Discover weekly playlist not updating

Swanny — Tue, 05 Apr 2016 23:10:35 GMT

Hi all, can someone please provide a screenshot of the error message they're getting when they try to load the Discover Weekly playlist through the "Discover" section?

Thanks!

Re: Discover weekly playlist not updating

lim_ah — Tue, 05 Apr 2016 23:47:32 GMT

Screenshot from Spotify Windows applicationScreenshot from Spotify Web Player in Chrome

Re: Discover weekly playlist not updating

Swanny — Tue, 05 Apr 2016 23:53:02 GMT

Thanks @lim_ah, appreciate it! I've forwarded those onto the Spotify staff for you.

Re: Discover weekly playlist not updating

jamieburr123 — Wed, 06 Apr 2016 03:15:18 GMT

Appreciate anything you can do for us. I get a different screen when I get to Discover Weekly through Discover, it loads but with the one that was updated 9 days ago. I had no updates for 7 weeks, then this one, and none since.

Cheers

Re: Discover weekly playlist not updating

jemmay13 — Sat, 09 Apr 2016 23:45:34 GMT

Yay it's finally updated this week! Anyone elses working now? Don't know if this was related, but I had the 'available offline' button on when it wasn't updating, I turned it off a few days ago and now it has updated. Maybe it has to be off to update? Unsure.

Re: Discover weekly playlist not updating

lim_ah — Mon, 11 Apr 2016 21:47:39 GMT

Another Monday and mine's still stuck... I don't have 'Available Offfline' selected for the Discover Weekly playlist.

Re: Discover weekly playlist not updating

evilpiratebunny — Tue, 12 Apr 2016 15:48:16 GMT

I'm having exactly the same issue. Discover Weekly has been giving me the playlist failed to load error message since I tried to check it last week, and it is still having the same issue today. On my web player, it just is listed as "by Spotify."

If I click on Discover Weekly from https://play.spotify.com/discover, nothing happens. All other playlists work perfectly.

I tried to use the Windows app instead to see if that would work out any better, but for some reason that Discover Weekly playlist is from January 11th, and it won't update at all.

I'm a free user on Windows 8.1, and I pretty much only use the web player on Firefox.

I miss my Discover Weekly. I hope this gets fixed soon.

Re: Discover weekly playlist not updating

osornios — Tue, 12 Apr 2016 23:32:38 GMT

@evilpiratebunny

Try this in the Desktop app:

Log out of Spotify and then close the program.
Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.
Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.
Start Spotify, login and the playlist should update.

Re: Discover weekly playlist not updating

lim_ah — Tue, 12 Apr 2016 23:55:45 GMT

I tried the solution posted by Osornios and now I've got a playlist called 'Loading... by Spotify'... Discover Weekly doesn't load at all for me now...

Re: Discover weekly playlist not updating

betty_anne — Wed, 20 Apr 2016 23:45:16 GMT

Stuck in the same scenario

Re: Discover weekly playlist not updating

KatesHere — Wed, 20 Apr 2016 23:53:55 GMT

Hello @betty_anne and welcome to the community!

Would you mind pasting the Spotify URl to your Discover Weekly playlist to pass along to the right team?

K

Re: Discover weekly playlist not updating

betty_anne — Wed, 20 Apr 2016 23:56:50 GMT

Hi @kateshere

spotify:user:spotifydiscover:playlist:1fSkdueMT2XqGlJVWZ9Rch

Let me know if that covers it.
Bryce.

Re: Discover weekly playlist not updating

KatesHere — Thu, 21 Apr 2016 11:35:42 GMT

Hey again @betty_anne

The list is on the team's hands for now 🙂 Give them a couple of days to do their magic and you should have it updated soon!

Re: Discover weekly playlist not updating

betty_anne — Mon, 25 Apr 2016 14:38:45 GMT

The playlist is back! Thanks for the help!

Re: Discover weekly playlist not updating

lim_ah — Mon, 25 Apr 2016 17:45:55 GMT

Mine still doesn't load... It's been 3 weeks since I first commented on this thread - can someone look into it please? spotify:user:spotifydiscover:playlist:0IPFjSjPJga1uxdvvdY3kV

Re: Discover weekly playlist not updating

KatesHere — Mon, 25 Apr 2016 23:54:42 GMT

Hey there @lim_ah

I've passed on the link to the Team 🙂 They should fix it soon.

Let me know how it worked!
K