topic Re: Spotify freezing on latest release? Report it here. in Desktop (Mac)

Spotify freezing on latest release? Report it here.

Richard — Thu, 19 Jul 2012 13:31:06 GMT

Hey everyone,

As we're rolling out a new release of Spotify for desktops - v0.8.4 - we're keen to stay on top of any bugs that may have crept in while we weren't looking. We hate bugs.

So if you're having problems please use the following template to report them in this thread. This will help our top tech boffins investigate the issue. And then we'll be able to whip out the bugspray.

Don't forget to try a reinstall first! So make sure you're on 0.8.4 before reporting this to us (check under Spotify > About Spotify)

=== START OF TEMPLATE ===

Description

When and where the crashing or freezing occurs

OSX Version

eg. Macbook Pro running OS X 10.5.8

Did a reinstall help?

Yes/No

Has anything else helped at all?

eg. turning off gapless playback made it crash less often, etc.

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

=== END OF TEMPLATE ===

Thanks for helping us make Spotify the best it can be.

Update: We pushed a fix to the most recent version of Spotify. So please try redownloading from www.spotify.com/download before reporting any issues.

Re: Spotify freezing on latest release? Report it here.

user-removed — Thu, 05 Jul 2012 12:29:33 GMT

Description

At the end of songs, Spotify stops and shows no more reaction. It crashed. Happens normally within the first 10 songs played after starting. Playlists, albums, it doesn't matter.

OSX Version

iMac, running OS X Lion 10.7.4

Did a reinstall help?

Nope

Has anything else helped at all?

Not so far, but I have to admit that I don't want to turn off any of these features. I want to use them. That's why they are there.

NB: I'm too stupid to make screenshots. Sorry.

Re: Spotify freezing on latest release? Report it here.

ElleFrost — Thu, 05 Jul 2012 14:24:47 GMT

Description

Crashes as soon as I click on 'Top Lists' or in the search bar.

OSX Version

Macbook 10.6.8

Did a reinstall help?

Has anything else helped at all?

Nothing helped at all that was suggested and I didn't want to mess about with drivers etc..

The only pop up after is the crash report box when I restart the Spotify app.

Re: Spotify freezing on latest release? Report it here.

ruccola — Thu, 05 Jul 2012 17:36:05 GMT

Description

Same bug as above, on spotify version 0.8.4. Spotify hangs and becomes totally unresponsive after playing a track to the end. Might be when it tries to go to the next track in the playlist. I tried switching off "gapless playback" but it didn't help.

OSX Version

Macbook Pro (2009) On Lion - 10.7.4

Did a reinstall help?

Yes, it actually seems to have helped. I deleted the cache and application help folders as instructed. Seems to be working fine now.

Re: Spotify freezing on latest release? Report it here.

Lubacov — Fri, 06 Jul 2012 06:57:50 GMT

Description

It freezes after playing a few songs (number varies but so far, the maximum has been ten songs)
Started after latest Spotify update

OSX Version

Macbook OS X 10.7.4

Did a reinstall help?

Yes, it did. It's working fine now, thanks

Re: Spotify freezing on latest release? Report it here.

xmeltrut — Fri, 06 Jul 2012 07:38:43 GMT

When and where the crashing or freezing occurs
Just before the end of a song, the music will stop and everything will freeze. After about 10 seconds I get the colour wheel spinner which continues until I force quit. Sometimes I get 30 minutes, sometimes I get 3.

OSX Version

MacBook Pro running OS X 10.7.4

Did a reinstall help?
No

Has anything else helped at all?
Tried turning off gapless playback and crossfade to no affect. Seems to happen a lot less often when I'm running in offline mode.

Re: Spotify freezing on latest release? Report it here.

TimvanA — Fri, 06 Jul 2012 09:43:13 GMT

Description

Keeps on crashing after a couple of songs. Started somewere this week.

OSX Version

iMac running OS X 10.7.4

Did a reinstall help?

Has anything else helped at all?

Nothing helped. Tried the reinstall a couple of times but nothing changed.

Re: Spotify freezing on latest release? Report it here.

fzwo — Fri, 06 Jul 2012 09:47:41 GMT

Description

Spotify freezes after playing a song to the end (or before/when starting the next one?)

OSX Version

Macbook Pro 5,1 running OS X 10.7.4

Did a reinstall help?

Didn't try.

Has anything else helped at all?

Didn't try anything too exotic; I have better things to do with my time. I'm a new member and you guys didn't make a very good first impression with that app. (Also not with the way Squeezebox integration works, by the way)

I just want to listen to music, and I want something that Just Works (TM).

Re: Spotify freezing on latest release? Report it here.

fzwo — Fri, 06 Jul 2012 10:08:01 GMT

Addendum:

It seems to work fine now (for the last fifteen minutes or so; both radio and one of my local playlists). I did move the cache off the main harddrive (an OCZ Vertex 2 SSD) and onto a second harddrive I've put into the MBP (in place of the SuperDrive) yesterday night in order to save space on the main disk, but hadn't played any music since then.

Re: Spotify freezing on latest release? Report it here.

fzwo — Fri, 06 Jul 2012 10:15:26 GMT

False alarm. It just froze again.

Re: Spotify freezing on latest release? Report it here.

Lubacov — Fri, 06 Jul 2012 10:17:15 GMT

Oops it just did it again. It worked just fine all day yesterday though.

After starting Spotify up again, the player was stuck right where the app crashed, pressed play and the song continued where it had stopped.

Re: Spotify freezing on latest release? Report it here.

clapton5000 — Fri, 06 Jul 2012 15:59:55 GMT

Same problems as above.

Stops responding at the end of a song, whether the gapless/crossfade are on or not.

No rhyme or reason as to when it will happen, but it started after the last update. It is more likely to stop responding if I am clicking in the ap (like looking at an album page), but can stop for any reason at any time.

I am running 10.6.8.

No screenshot is necessary as there is no error message. Just the mac spinwheel. Have to force quit the program and start again.

Re: Spotify freezing on latest release? Report it here.

nickhempsey — Fri, 06 Jul 2012 17:12:47 GMT

Description

Same as above, it gets to the end of a song and goes unresposive.

OSX Version

Macbook running OS X 10.6.8

Did a reinstall help?

Has anything else helped at all?

Nothing seems to help. I tried a reinstall, gapless playback, different playlists. It still freezes after 1 song.

Re: Spotify freezing on latest release? Report it here.

conasabi — Fri, 06 Jul 2012 19:40:55 GMT

Description

Gets to the end of a song in a playlist and then freezes. Resumes in the middle of the song after force quit and queue vanishes. Repeats after a song or two.

OSX Version

Macbook running OS X 10.7.4

Did a reinstall help?

No

Has anything else helped at all?

It doesn't freeze as often if you are not listening to an already created playlist but it will happen eventually. I have also uninstalled flash per Spotify Support but no resolve.

Re: Spotify freezing on latest release? Report it here.

rkst — Fri, 06 Jul 2012 21:13:44 GMT

Description

After a few songs play usually, there seems to be no pattern to when it crashes although a few times it's been close to Time Machine starting.

OSX Version

MacBook Air running Mac OS X 10.7.4

Did a reinstall help?

Has anything else helped at all?

Tried turning off gapless playback but it didn't seem to help, I can't think of anything else to try but if there any suggestions I'll try them and let you know.

Re: Spotify freezing on latest release? Report it here.

TheChrissyPage — Sat, 07 Jul 2012 03:21:08 GMT

Description

Just before the end of random track's Spotify freezes and becomes unresposive and I have to force quit.

OSX Version

MacBook Air running OS X 10.6.8

Did a reinstall help?

I'd like to be able to go back to the previous version of the app untill this problem is fixed. How do I do that?

Re: Spotify freezing on latest release? Report it here.

truly0bsessed — Sat, 07 Jul 2012 04:49:23 GMT

Description

After listening to music for about 30+ minutes (sometimes less)

OSX Version

Macbook Pro running OS X 10.6.8

Did a reinstall help?

For a little while. Then it happened again after an hour or two

Has anything else helped at all?

Not that I could find, no.

Re: Spotify freezing on latest release? Report it here.

tbdeleted — Sat, 07 Jul 2012 05:12:05 GMT

Description

if i'm in online mode, i can usually play a couple of songs with spotify running in the background before it freezes and i have to force quit the program and restart it again. if i'm in offline mode or in the spotify app, i doesn't freeze. i also keep getting a notification at the top that spotify can't connect to spotify social, even though i've unselected this option because i don't have facebook. all of this is really annoying.

OSX Version

MacBook running OS X 10.6.8

Did a reinstall help?

no........

Has anything else helped at all?

i haven't tried anything else.

Re: Spotify freezing on latest release? Report it here.

DigitalDead — Sat, 07 Jul 2012 06:29:56 GMT

Description

At the end of every two or three songs, the app crashes.

OSX Version

Mid-2009 iMac running Max OS X 10.7.4

Did a reinstall help?

Has anything else helped at all?

While NOT playing in shuffle mode, through small playlists (like an album) the crash doesn't happen. It usually happens while I'm shuffling through my kinda big "sync" playlist.

Re: Spotify freezing on latest release? Report it here.

Maerley — Sat, 07 Jul 2012 16:42:15 GMT

Pretty much the same issue as previous posts.

Description

After playing a few songs (about 3 or 4), Spotify always freezes (can't do anything, spinning coloured wheel, can only force quit). Problems started since updating to the latest version.

OSX Version

Macbook OS X 10.6.8

Did a reinstall help?

Nope, tried it twice.

Has anything else helped at all?

Nope, tried all the suggestions I could find such as switching of gapless playback but nothing has helped so far.