topic Re: Mac: Spotify Helper not responding in Desktop (Mac)

Mac: Spotify Helper not responding

sevensix — Tue, 07 Oct 2014 08:32:00 GMT

I've noticed over the past couple months at least that in my Activity Monitor one of the Spotify Helpers is constantly Not Responding. I force quit and it appears again. The desktop app works, but seems slow and I'm wondering if this might be the reason. Anyone else with the same problem?

Re: Mac: Spotify Helper not responding

Jason — Tue, 07 Oct 2014 13:04:32 GMT

Hey @sevensix

Thanks for reaching out to us on the Spotify community!

Sorry to read that you're having this difficulty but no fear together we'll help out 🙂 The first thing to try would be a clean reinstall, following the exact steps here!

Hope that helps out but feel free to let us know otherwise.

Re: Mac: Spotify Helper not responding

sevensix — Wed, 08 Oct 2014 06:19:20 GMT

Hi @Jason !

Thanks for the tip - I did a clean install but the problem persists. A minute or two after launching the newly installed Spotify one of the helpers went red (Not Responding) again. Any other ideas?

Re: Mac: Spotify Helper not responding

MattSuda — Wed, 08 Oct 2014 07:15:17 GMT

Statement from a Spotify developer:

"The issue is that the embedded Chromium we use to render our views doesn't respond to the operating system's polling for activity, so it just shows up in the Activity Monitor as 'Not Responding', but it should work just fine. This should get fixed at some point, but it's not a real issue, just an issue of how it's displayed in the Activity Monitor."

So it shouldn't be the reason why Spotify is running slowly for you.

Re: Mac: Spotify Helper not responding

sevensix — Wed, 08 Oct 2014 07:45:45 GMT

Hey thanks, immensely helpful.