topic Re: Download does nothing on OSX in Desktop (Mac)

Download does nothing on OSX

Grifffx — Mon, 02 Jul 2018 17:42:46 GMT

Running OSX 10.10.5.

Downloaded Spotify

Installed it

When I run it I get a black screen with a menu bar at the top. The majority of the menu options are greyed-out.

Can't do anything.

Re: Download does nothing on OSX

Loxer — Mon, 02 Jul 2018 17:52:57 GMT

Hey @Grifffx, welcome to the Community.

Hope you are having a great time!

Please could you try disabling Harware Acceleration?

You can find it in the Menu Bar, click on View then click again on Hardware Acceleration. Please restart the Spotify app and your PC and see how it goes.

Hope it helps 🙂

Re: Download does nothing on OSX

Grifffx — Mon, 02 Jul 2018 20:19:49 GMT

Made absolutely no difference sorry

Re: Download does nothing on OSX

Grifffx — Tue, 03 Jul 2018 16:57:25 GMT

Why can't Spotify fix problems with their software? If I have a problem with a meal in a restaurant I wouldn't expect the other customers to fix it.

Re: Download does nothing on OSX

Loxer — Tue, 03 Jul 2018 17:00:54 GMT

Sorry for the inconvenience!

Please try to follow the steps listed below:

Click Spotify in the menu bar then Quit Spotify.
Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
Open Caches and delete the com.spotify.Client folder.
Click the back arrow.
Open Application Support and delete the Spotify folder.
Download and install Spotify.

Re: Download does nothing on OSX

Grifffx — Tue, 03 Jul 2018 17:25:00 GMT

Worked perfectly! Thank you Lori

Re: Download does nothing on OSX

Loxer — Tue, 03 Jul 2018 17:34:09 GMT

Really happy that you were able to solve it 😄

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh