topic Re: [Mac] App Crashing in Desktop (Mac)

[Mac] App Crashing

EA_MusicStation — Tue, 10 Jul 2018 16:43:20 GMT

Plan

Premium

Country

USA

Device

(Macbook Pro 2018)

Operating System

(macOS High Sierra ver. 10.13.5)

The app itself opens just fine. The issue is that when I click to play a song the app crashes without any hesitation. It does not matter how many times I uninstall it and redownload the app. For some reason it stills does this.

Re: [Mac] App Crashing

Loxer — Tue, 10 Jul 2018 21:42:02 GMT

Hey @EA_MusicStation, welcome to the Community.

Please try to reinstall following the steps listed below:

Click Spotify in the menu bar then Quit Spotify.
Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
Open Caches and delete the com.spotify.Client folder.
Click the back arrow.
Open Application Support and delete the Spotify folder.
Download and install Spotify.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running? Do you get any error messages? Please try to disable Hardware Acceleration as well. If possible try signing with your accoun on another device with similar specs or try signing in to this device with another Spotify account.

Let me know how it goes 🙂

Re: [Mac] App Crashing

user-removed — Tue, 10 Jul 2018 22:14:38 GMT

I am having this issue, as well. Absolutely nothing plays. I have cleared the cache from the library, deleted the app, and reinstalled it. I have tried turning off all local files multiple times. I have turned off hardware acceleration.

Was happening randomly for the past two weeks. Now every track I select gets the "Can't play the current song" error message.

I have a premium account. Running MacOS 10.13.5.

Re: [Mac] App Crashing

Loxer — Tue, 10 Jul 2018 22:16:42 GMT

Hey @user-removed & @EA_MusicStation,

Please try to update the operting system on your Macs. Apple has released macOS 10.13.6 to all the users.

Let me know how it goes 🙂

Re: [Mac] App Crashing

TobiasYoung — Tue, 10 Jul 2018 22:19:54 GMT

@user-removed @EA_MusicStation,

Are you using a VPN?

Is Spotify in your host file?

How to get to your hosts file:

Go to Applications in Finder.
Go to Utilities and open Console.
Type sudo nano /etc/hosts
Do what it says (putting in your password)
Remove the whole line with Spotify in it.
Click ^X and type Y.

Read here for more.

Re: [Mac] App Crashing

user-removed — Tue, 10 Jul 2018 23:22:44 GMT

The new Mac OS update worked> Thanks for the help!

Re: [Mac] App Crashing

EA_MusicStation — Wed, 11 Jul 2018 02:32:02 GMT

I just did it and the app works perfectly fine now. That was probably the issue.

Re: [Mac] App Crashing

Loxer — Wed, 11 Jul 2018 10:31:44 GMT

Really happy that you guys solved it! 🎉

https://open.spotify.com/track/2zS9DQ5hYnFmzjJGur4Mvo