topic Re: Shuffle and Repeat Icons Not Working in Desktop (Mac)

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red_said — Wed, 25 Jul 2018 19:22:43 GMT

Re: Shuffle and Repeat Icons Not Working

Loxer — Wed, 25 Jul 2018 18:48:07 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Shuffle and Repeat Icons Not Working

red_said — Wed, 25 Jul 2018 19:21:43 GMT

Re: Shuffle and Repeat Icons Not Working

Loxer — Wed, 25 Jul 2018 19:04:48 GMT

Hey @red_said,

Can you tell me more about this buttons?

What are you playing from exactly?

If possible please attach a screenshot of the playlist you are playing from 🙂

Re: Shuffle and Repeat Icons Not Working

red_said — Wed, 25 Jul 2018 19:22:10 GMT

Re: Shuffle and Repeat Icons Not Working

Loxer — Wed, 25 Jul 2018 19:18:07 GMT

Hey @red_said,

That's really odd!

That is pretty normal for Daily mixes or Discover Weekly and Radio Stations but not for other playlists.

Please try to create another user account and see if that helps. If possible try to sign in to another device with similar specs or even create another account to sign in and see if that happens with it too.

Let me know how it goes 🙂