topic Re: Log in Proxy problem in Desktop (Mac)

Log in Proxy problem

rebecateresaa — Sun, 01 Jul 2018 18:58:32 GMT

hey everyone. I'm really struggling with loggin in my account. It says that there is a firewall blocking spotif, and to change the proxy settings, and there's nothing i can do to log in.. I'm using a macbook idk can someone help!?!?

Re: Log in Proxy problem

Loxer — Sun, 01 Jul 2018 19:12:48 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Could you tell me if you are getting any error codes or error messages at all?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Log in Proxy problem

albinobleksheep — Tue, 31 Jul 2018 10:04:23 GMT

Hi Loxer,

I've tried your suggestion. Still shows the same error.

Re: Log in Proxy problem

Loxer — Tue, 31 Jul 2018 10:15:37 GMT

Hey @albinobleksheep,

Please make sure you followed these steps to clean uninstall Spotify:

Click Spotify in the menu bar then Quit Spotify.
Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
Open Caches and delete the com.spotify.Client folder.
Click the back arrow.
Open Application Support and delete the Spotify folder.
Download and install Spotify.

Also try signing in with another Spotify account or create another account on your Mac and install Spotify there then sign in with this account.

Let me know how it goes 🙂

Re: Log in Proxy problem

albinobleksheep — Tue, 31 Jul 2018 13:35:02 GMT

Heya Loxer,

Sadly it doesn't. The only thing I'm worried about is all my playlists. 😞

Re: Log in Proxy problem

Loxer — Wed, 01 Aug 2018 20:17:15 GMT

Hey @albinobleksheep,

I can suggest you something that might help you 🙂

Just follow the steps below:

You can search for Terminal using Spotlight or by selecting it in Finder.

Open a Finder window.
Select Applications from the sidebar.
Double-click on Utilities.
Double-click Terminal.

In the Terminal window, you will need to enter a command to open the Nano text editor. You will need your administrator password, as well.

Type sudo nano /etc/hosts and then hit return.
Enter your administrator password and then hit return.

You're now in the Nano text editor. You should see something that looks like this:

If you want to add a new device or domain, move the cursor using the arrow keys and position it after the text in the window. Then, begin typing 🙂
I'll help you skip the typing part, just copy and paste the following addresses there for Spotify 😉
0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net

Once you're done, hold down the Command and O keys to save the file, then Command and Q to exit.

If the terminal is not for you I got another way of doing it.
Again just follow me:

To find the hosts file, open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location and press Return.

A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop. This will let you freely edit the file.

To open it, simply double-click and it will display the file’s contents in TextEdit (or the text editor of your choice). By default, the hosts file is relatively simple. It contains a number of lines of descriptive text which are “commented out” with the pound or number sign (#). For each line, any text after the pound sign is ignored by the computer, making it a good way to add notes and descriptions to your files. It also contains default IP values for localhost and broadcasthost. To edit the file, you’ll add your own lines after broadcasthost.

Again, just copy and paste the following addresses there for Spotify and save the changes 😉
0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net

If you ever make a mistake or want to change it back and you’re not sure how to fix it, you can always restore the default hosts file contents by using one of the methods above to enter the following default information:
##

# Host Database

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

One last thing!
Back at the command line, type sudo killall -HUP mDNSResponder then type return. That will flush your Mac's DNS cache, so it doesn't get confused by any changes you've made to the Hosts file.

Let me know how it goes 🙂

Note: Please don't forget to check this thread as many users have this issue too and Spotify is investigatin it already. Just keep yourself updated on it 🙂

Re: Log in Proxy problem

albinobleksheep — Tue, 31 Jul 2018 14:07:42 GMT

Thanks for your patience, @Loxer. Trying method #2, some screenshots are missing towards the end.

Re: Log in Proxy problem

Loxer — Tue, 31 Jul 2018 14:10:53 GMT

Hey @albinobleksheep,

Which screenshots are missing?

With what step do you need help with?

Please let me know 🙂

Re: Log in Proxy problem

albinobleksheep — Tue, 31 Jul 2018 14:13:04 GMT

@Loxer wrote:
Hey @albinobleksheep,

Which screenshots are missing?
With what step do you need help with?

Please let me know 🙂

@hey @Loxer,

I cannot open any of the screenshots from hereon:

"If the terminal is not for you I got another way of doing it.

Again just follow me:"

Re: Log in Proxy problem

Loxer — Tue, 31 Jul 2018 14:14:48 GMT

Hey @albinobleksheep,

That's fine 🙂

I have added an empty space there, nothing is missing 🙂

If you need help with any of the steps don't hesitate to ask!

Re: Log in Proxy problem

albinobleksheep — Tue, 31 Jul 2018 14:35:50 GMT

The screenshots can't be opened. 😞

Re: Log in Proxy problem

Loxer — Tue, 31 Jul 2018 14:52:21 GMT

Hey @albinobleksheep,

That's odd.

I did screenshot my post screenshots haha.

Here you go:

1234

Re: Log in Proxy problem

uomobaakknhtf07 — Mon, 17 Sep 2018 12:07:09 GMT

Hi @Loxer

I have tried all your suggestions, still shows the same error.