topic Re: Queue syncs incorrectly across desktop and mobile in Desktop (Mac)

Queue syncs incorrectly across desktop and mobile

Aliyaaa — Tue, 14 Aug 2018 14:06:06 GMT

Plan: Premium

Country: USA

Device

Google Pixel

Operating System

Android 8.1.0

My Question or Issue

I use Spotify Premium on my Google Pixel and my Mac desktop at work. When I fill the queue on my desktop, the queue is persisted to my phone -- which is fine -- but the two devices are out of sync with each other.

When I leave work and switch from my desktop to my phone, I see the my phone's queue is several songs behind what is current. I have to remove about 20 songs from the queue in order to pick up where I left off.

Then once I continue using my desktop, my queue is the same as if I had never used my phone. Again i have to remove many songs from the queue in order to pick up where I left off.

The entire queue is syncing across devices, but not the most currently listened to songs. This issue has started in the past week with no apparent change in operating system or spotify version.

Re: Queue syncs incorrectly across desktop and mobile

Nico — Mon, 20 Aug 2018 14:59:35 GMT

Hey @Aliyaaa! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Are both of the devices using the same Wi-Fi conection?

Let me knows how it goes! ^^

Peace

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa — Mon, 20 Aug 2018 15:09:27 GMT

Hi @Nico!

The two devices are both on the same wifi connection during the day.

However, the effect persists even when i leave the range of my work wifi and switch to mobile data.

Thanks!

Re: Queue syncs incorrectly across desktop and mobile

Nico — Mon, 20 Aug 2018 16:09:03 GMT

@Aliyaaa

Could you let me know which Spotify version do you use?

Thanks! ^^

Peace

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa — Wed, 22 Aug 2018 17:09:14 GMT

Hi!

My mobile version is: 8.4.66.733

My desktop version is: 1.0.88.353

Re: Queue syncs incorrectly across desktop and mobile

Nico — Wed, 22 Aug 2018 17:16:53 GMT

@Aliyaaa

I've escalated your issue to the support!

I will reply on this thread with help soon. ^^

Peace

Re: Queue syncs incorrectly across desktop and mobile

Nico — Wed, 22 Aug 2018 20:14:32 GMT

@Aliyaaa

Could you try logging out and back in when you notice the queue is different? 🙂

Peace

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa — Wed, 22 Aug 2018 22:19:50 GMT

I logged out and back in on my phone and I'm still getting the same
problem.

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa — Thu, 23 Aug 2018 14:05:25 GMT

I also logged out and back in on my desktop, and I am still getting the issue.

Re: Queue syncs incorrectly across desktop and mobile

Nico — Thu, 23 Aug 2018 19:11:30 GMT

@Aliyaaa

Could you try using different device to see if it happens there too?

And have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa — Fri, 24 Aug 2018 13:45:30 GMT

Hi, I reinstalled the app on my phone and the problem went away! Now there is a distinct queue for each device. The new mobile Spotify version is 8.4.67.886 armV7 . Thanks for your help, Nico!

Re: Queue syncs incorrectly across desktop and mobile

Nico — Sat, 25 Aug 2018 13:04:04 GMT

@Aliyaaa

You're welcome! 🙂

Peace

Re: Queue syncs incorrectly across desktop and mobile

polite_society — Mon, 09 Aug 2021 07:19:49 GMT

I have this problem a lot. I have spotify open on home windows desktop, work windows desktop, and android mobile. When my mobile app opens i'll sync desktop queues back to whatever it had when it was last open, which usually means my queue resets. Especially annoying when I've spent a while curating my queue for the day, and it gets reset because I accidentally opened my phone app.

Reinstall has not helped.

Re: Queue syncs incorrectly across desktop and mobile

Alex — Mon, 09 Aug 2021 07:30:39 GMT

Hey @polite_society,

Thanks for the post!

Can you let us know what other troubleshooting have you tried? Also, clarify if you've ran a clean reinstall of the app, as described here on both your devices.

Cheers.