topic Re: Songs not Playing in Desktop (Mac)

Songs not Playing

SupriseYou — Mon, 04 Feb 2019 04:05:05 GMT

When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist is not present, and no sound plays. Can anyone tell me what is wrong? Because I can't play many of my favourite songs!

P.S. This dosn't occur to all songs, only to some random ones.

Country: Canada

Device

MacBook Pro, mid-2015

Operating System

MacOS Mojave version 10.14.2

Re: Songs not Playing

Bittencourt — Mon, 04 Feb 2019 12:57:53 GMT

Hi @SupriseYou, thanks for writing!

Can you tell me if those songs are local files?

If they're local files, please double check if they're still available in your computer.

If they're not local files, I suggest you reinstall the app. Here's the link to guide you:

https://support.spotify.com/article/reinstallation-of-spotify/

Let me know how it goes!

Re: Songs not Playing

Mafi15 — Mon, 04 Feb 2019 21:12:00 GMT

This happens to me aswell. I have tried to reinstall the application, but still, it does not work.

Re: Songs not Playing

Bittencourt — Mon, 04 Feb 2019 23:46:52 GMT

Hey @Mafi15,

Can you please tell me your OS and Spotify version?

Are you able to play those songs on other devices?

Re: Songs not Playing

user-removed — Tue, 05 Feb 2019 16:11:29 GMT

Hello.
I solved this problem by removing blocked ip's that I added previously 😄
No idea how you can fix this on MAC, but here is quick tutorial for Windows users:

Re: Songs not Playing

Bittencourt — Tue, 05 Feb 2019 18:11:58 GMT

Hey @user-removed, thanks for sharing this!

Re: Songs not Playing

Mafi15 — Tue, 05 Feb 2019 20:40:40 GMT

I am using Spotify (1.0.99.250) and MacOS Mojave (10.14.3). Sometimes it just works, and sometimes it does not. Is it possible to "factory reset" an account?

Re: Songs not Playing

Mafi15 — Tue, 05 Feb 2019 20:59:07 GMT

I managed to do this on mac (go to folder: /private/etc/hosts) find hosts, dublicate to desktop, remove all the blocked ip's, save, paste in folder, replace).

Re: Songs not Playing

Bittencourt — Tue, 05 Feb 2019 23:10:07 GMT

Hey @Mafi15, I'm glad you could found a way to solve the issue!

Let me know if you need further help 🙂

Re: Songs not Playing

null_ — Sun, 10 Feb 2019 05:33:43 GMT

Can confirm have the exact same issue. It isn't just in the app, rather it's also in the browser. Been happening for a few days. Tried reinstalling and it worked for a day, then back to same issue.

I noticed a pattern, it plays everything your 'favorite songs' but nothing else.

Re: Songs not Playing

MawinTrisin — Fri, 05 Apr 2019 15:08:49 GMT

That work!

Thank you so much.

Re: Songs not Playing

Bittencourt — Fri, 05 Apr 2019 15:11:06 GMT

Hey @MawinTrisin,

I'm glad everything is fine now 🙂

Let me know if you have any other questions!