topic Re: Spotify isn't playing certain songs and albums in Desktop (Mac)

Spotify isn't playing certain songs and albums

kononeko_a — Sun, 03 Feb 2019 15:43:46 GMT

Plan

Premium

Device

Macbook Pro 2017

Operating System

iOS 10.14.2

My Question or Issue

Every playlist created by spotify and saved album I've tried have worked so far, but some albums (for example Midnight by Set it off) and songs (for example Robin Hood by Anson Seabra) don't work, although they're not greyed out. I only have this problem on the MacBook. On my phone everything works.

Re: Spotify isn't playing certain songs and albums

Loxer — Sun, 03 Feb 2019 18:05:24 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Spotify isn't playing certain songs and albums

kononeko_a — Sun, 03 Feb 2019 21:40:20 GMT

I've reinstalled Spotify twice and also restarted my MacBook too. Didn't help at all, sadly... iOS should be up to date (10.14.2) and Spotify's showing no available updates (currently at 1.0.99.250)
I've also looked through some similar question and tried for example changing some settings that could've caused the problem, but no solution yet.

Re: Spotify isn't playing certain songs and albums

Mafi15 — Mon, 04 Feb 2019 21:16:58 GMT

I have this problem aswell.. (Running MacOS 10.14.3, and Spotify 1.0.99.250)

(Have reinstalled the application, by following your guide but it still does not work...)

Re: Spotify isn't playing certain songs and albums

kononeko_a — Fri, 08 Feb 2019 21:23:42 GMT

Update: Now the albums don't even show up anymore...
When I click on specific albums, it just shows me this:

Re: Spotify isn't playing certain songs and albums

eyereen — Sat, 16 Feb 2019 01:31:45 GMT

I had the exact problem. Try going to finder then "Go" then press "go to folder" and search "/private/etc/hosts." Then go to "hosts" and duplicate it to your desktop in order to edit it. Then remove any blocked ip's in the file. (If there isn't any blocked ip's, then this probably isn't the problem.) If the blocked ip's do appear, then simply remove them and save the file and then replace it with the new hosts. Hope this helped!

Re: Spotify isn't playing certain songs and albums

bruno_131085 — Sat, 16 Feb 2019 11:04:54 GMT

I had the same issue for some days now! The songs won't play, my playlists are all gone and I'm really frustrated with this situation, specially when I pay for the service that I cannot use! I tried to contact the support but I can't find any email where I can directly report the situation.

I already logout and log in, did a clean instal an nothing worked 🤬

Re: Spotify isn't playing certain songs and albums

kononeko_a — Sat, 16 Feb 2019 20:49:38 GMT

Thank you so much!