topic Re: Poor sound quality when on phone call in Desktop (Mac)

Poor sound quality when on a Discord phone call (MAC)

LIZZAI — Fri, 27 Jun 2025 16:29:42 GMT

Whenever I'm on a phone call on Discord, the sound quality drops significantly. I have the high quality streaming option switched on, so the call must be interfering with spotify somehow. I have a Macbook and premium account.

Re: Poor sound quality when on phone call

PigeonXtreme — Tue, 27 Nov 2018 03:37:25 GMT

Hey there,

I can't say for sure, but my guess is it would be an internet issue, not a Spotify issue. Streaming both the phone call and the music might be to much for your download speed to handle.

If that is the issue, I wonder if it would help if you started your phone call, and then started streaming music? Maybe the most recent app opened would experience the least amount of lag or latency.

Let me know what you find out!

Re: Poor sound quality when on phone call

TempiLovingIt — Sun, 01 Dec 2019 16:36:54 GMT

I went offline and still had the same problem, definitely a not an internet issue.

Re: Poor sound quality when on phone call

Yeticrossing — Mon, 02 Dec 2019 02:46:15 GMT

Are you using headphones and/or a headset? I'm pretty sure this is Mac OS or Discord switching that to call mode, which activates the microphone and results in reduced audio quality. The next time this happens, go in to System Preferences -> Sound -> Input, and make sure the input device is set to Internal Microphone (or something similarly named, it should have Type Built-in).

Re: Poor sound quality when on phone call

AeroZ — Mon, 02 Dec 2019 16:12:50 GMT

Yeticrossing is right. If you have a call the headset switches to another profile. This link is about Windows but the headset works the same way in macOS: https://www.howtogeek.com/354321/why-bluetooth-headsets-are-terrible-on-windows-pcs/

Re: Poor sound quality when on phone call

Adrianmccall — Tue, 07 Apr 2020 14:02:55 GMT

This worked for me - switching input to main mic source resolves audio quality issue

Sound quality extremely bad

bbroekstra — Thu, 10 Aug 2023 15:23:55 GMT

I am on MacOS Ventura. Every time i get on a call on Discord, on Facetime or just voice chat in Roblox, the Spotify sound quality drops immensely. It cant be an internet issue because my internet is perfect. We recently got a new way better provider and i had the problem before and after changing the provider. (the new provider uses fiber glass or something like that so its improved a LOT.)

I use a family premium plan

Re: Poor sound quality when on phone call

Tobi9514 — Thu, 25 Dec 2025 18:20:43 GMT

I have this problem with Google calls on my phone,I agree with the Internet on discord tho.