topic filter function not working in Desktop (Mac)

filter function not working

lifestooshort — Thu, 04 Jun 2020 09:35:25 GMT

Hi,

I'm on a family plan, using Spotify Desktop on macOS Mojave in the UK. For the past week or so, the filter function has suddenly stopped working for me. (I have a lot of saved albums and I often use filter as a way to quickly find my way to a particular composer or album from my collection.) Any ideas how I can get it working again, or whether this is a problem for anyone else?

Thanks

Re: filter function not working

Mario — Thu, 04 Jun 2020 11:27:29 GMT

Hey @lifestooshort,

Thanks for reaching out about this here in the Community.

We've made the right team aware of this and they're looking into it. If you haven't already, could you try reinstalling the app to see if this fixes the issue?

If that didn't help, make sure to let us know by adding your +VOTE and posting the required info in the comments of this Ongoing Issue thread we created.

We'll keep you updated in the thread so it'd be great for you to subscribe!

Re: filter function not working

lifestooshort — Thu, 04 Jun 2020 11:25:53 GMT

Thanks Mario,

I found my way to tech support after posting this and established that this is a general issue on the desktop app, not just mine. I did try reinstalling the app, but to no avail.

Sorry to have put you to unnecessary trouble!

Best,

Matthew

Re: filter function not working

Mario — Thu, 04 Jun 2020 11:34:59 GMT

Hey @lifestooshort,

Thanks for your reply and kind words 🙂

We'll be in touch to share updates as soon as possible. Really appreciate your patience.

Wishing you a good one in the meantime!

Re: filter function not working

big_oof — Wed, 22 Jul 2020 17:20:06 GMT

Hi, is this going to be fixed any time soon? I'm experiencing this still, as well. Thank you!