topic Re: Daily Mixes Won't Load in Desktop (Mac)

Daily Mixes Won't Load

zivpiz — Mon, 10 Aug 2020 07:19:28 GMT

Plan

Premium

Device

MacOS Catalina 10.15.5

My Question or Issue

Trying to access my daily mix and they're just stuck on the loading screen.

This has been happening for the last few days.

Can anyone please help?

Mario — Mon, 10 Aug 2020 07:46:07 GMT

Thanks for reaching out about this here in the Community.

Since it could be a temporary error, would you mind trying each of the following steps?

Check the app is up-to-date.
Reinstall the app.
Note: After reinstalling, you'll need to redownload any music you've made available for offline listening.
If possible, try a different internet connection.

Let us know how you get on. We'll look out for your reply!

zivpiz — Mon, 10 Aug 2020 07:52:36 GMT

Updating the app solved the issue, thanks for the quick reply

Mario — Mon, 10 Aug 2020 09:20:19 GMT

Thanks for your reply and the kind words 🙂

Glad that updating did the trick in this case.

Don't hesitate to reach out if there's anything else we can help with in the future!