topic Re: Unable to install on mac in Desktop (Mac)

Unable to install on mac

AlyshiaHo — Tue, 29 Sep 2020 11:46:27 GMT

Family premium plan

Country: Australia

Device

Macbook Pro 2019

Operating System

Version 10.15.7

My Question or Issue:

Spotify works just fine on my iPhone but it stopped working on my mac for some reason. It would tell me that I was offline even though I was connected to the internet. I logged out of my account and was unable to log back in due to a firewall error? So I un-installed the app on my MacBook but now I can't even seem to install it back on. No idea as to why this is happening.

Any help would be much appreciated. Cheers

Re: Unable to install on mac

Billy-J — Tue, 29 Sep 2020 22:19:03 GMT

Hey @AlyshiaHo, thanks for reaching out to the Community!

Could you try restarting your Mac and then reinstall the app using this link?

If that doesn't help, attach a screenshot of what you're seeing when you try to install so we can take a look at this together 🔍

Let me know how this goes!

Re: Unable to install on mac

AlyshiaHo — Wed, 30 Sep 2020 05:19:36 GMT

Hi Billy

I restarted my mac and that totally solved my issues, thanks so much! Appreciate your quick response too

Re: Unable to install on mac

Billy-J — Wed, 30 Sep 2020 05:25:04 GMT

Hey @AlyshiaHo,

You're welcome! Happy I was able to help, and I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!