topic Re: Cannot Configure Mac Desktop Mac/Black Window in Desktop (Mac)

Cannot Configure Mac Desktop Mac/Black Window

user-removed — Fri, 11 Jun 2021 22:25:08 GMT

Today I started up Spotify for the first time in a few weeks. At first it was missing parts and now it is a black window with no content. Selecting preferences does not bring up anything. I tried reinstalling (no change) and a search of the community has not turned up anything helpful. At least I now know that the app UI has been changed but right now I am stuck. . .

I tried to determine compatibility since I am running OS 10.14.6 Mojave but I cannot locate the info on the Spotify website. I'm a Premium member.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Cannot Configure Mac Desktop Mac/Black Window

lobert — Sat, 12 Jun 2021 00:21:09 GMT

I have the same problem. App appears to need an update Big Sur 11.4

Re: Cannot Configure Mac Desktop Mac/Black Window

Novy — Sat, 12 Jun 2021 23:25:21 GMT

Hey folks,

Thanks for reaching out here in the Community.

Would you mind letting us know if you notice any difference after following @hvarday's suggestion here?

If this doesn't do the trick, we'd recommend checking these steps to launch the app in Mac safe mode.

Let us know how it goes.

Re: Cannot Configure Mac Desktop Mac/Black Window

user-removed — Thu, 17 Jun 2021 21:12:02 GMT

Deleting the Spotify preference file (@hvarday's suggestion) fixed the problem. Thank you.
Sorry for the delay replying. . . I'm going to check my notification settings because I did not receive an email from the forum.

Re: Cannot Configure Mac Desktop Mac/Black Window

Novy — Thu, 17 Jun 2021 21:43:10 GMT

Hi @user-removed,

Thanks for keeping us in the loop.

We're glad to hear that this has worked for you.

The Community will be here if anything else comes up.

Take care 🙂

why can't Spotify work on macOS Mojave version 10.14.6

Thu, 29 Dec 2022 12:03:38 GMT

simply, it can't even load the error message