topic Re: Problem Returns:Spotify App Regularly Opens With Black Window in Desktop (Mac)

Problem Returns:Spotify App Regularly Opens With Black Window

user-removed — Fri, 09 Jul 2021 04:28:34 GMT

Premium Plan

Mac Mini 2018 (Intel)

OS 10.14.6 Mojave

Spotify 1.1.62.583.gdac868ed-a

Hello-

I thought that this problem was fixed around 3 weeks ago. See the previous thread at https://community.spotify.com/t5/Desktop-Mac/Cannot-Configure-Mac-Desktop-Mac-Black-Window/td-p/5221448

Synopsis: A few days ago the Spotify app started opening with a totally black window. Deleting the user prefs file in my Library/Application Support/Spotify folder fixes it but only temporarily. The next time I open Spotify after booting my Mac the issue reoccurs.

A post to the previous thread that appeared after I labeled it "resolved" suggests that Spotify needs Mac users to upgrade to Big Sur.

I plan on upgrading sooner than later but I am wondering if there is a way to fix this issue without upgrading. . .

Re: Problem Returns:Spotify App Regularly Opens With Black Window

Jeremy — Sat, 10 Jul 2021 08:03:59 GMT

Hi there @user-removed,

Thank you for your post here in the Community.

In this case we suggest that you perform a clean reinstall of the app. This will make sure that there's no old cache files causing this, and you will also run the latest version.

The best way to not have this issues happening is to always keep your app up to date.

Let us know how everything goes.

Take care!

Re: Problem Returns:Spotify App Regularly Opens With Black Window

user-removed — Sat, 10 Jul 2021 19:02:48 GMT

Good idea! I deleted every support file associated with Spotify, so if one of them was causing the problem, it should be fixed now. . .

I'll come back to accept the solution after I've had time to test it out.

Re: Problem Returns:Spotify App Regularly Opens With Black Window

CarlosE — Sat, 10 Jul 2021 19:12:23 GMT

Hey @user-removed,

Sure, take your time to test it out and keep us posted on the result.

We'll be looking out for your reply 🙂

Re: Problem Returns:Spotify App Regularly Opens With Black Window

user-removed — Wed, 28 Jul 2021 21:42:28 GMT

Well, it has been 3 weeks and the problem has not reared its ugly little head again, so I think that we can officially consider it to be SOLVED. Thanks for the help!

Re: Problem Returns:Spotify App Regularly Opens With Black Window

Julian — Wed, 28 Jul 2021 22:19:41 GMT

Hey @user-removed,

Thanks for letting us know that everything is working fine now.

Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.

Have a great day!