topic Re: Spotify not responding in Desktop (Mac)

Spotify not responding

Ed1ke — Sun, 07 Nov 2021 13:59:01 GMT

Plan

Premium

Country

Slovakia

Device

MacBook Air 13

Operating System

macOS Monterey 12.0.1

My Question or Issue

Hello, I have a problem with my spotify on MacBook Air 13 (macOS Monterey 12.0.1 version). When I try to open it, it is just black and it does not show anything (see photo attached). I was using it on my mac a couple of weeks ago and it just stopped working.

Re: Spotify not responding

Alex — Mon, 08 Nov 2021 14:45:30 GMT

Hey @Ed1ke,

Thanks for reaching out about this in the community.

We'd recommend running a clean reinstall of the app, following the steps in this Guide.

Let us know if the issue persists.

Re: Spotify not responding

0neSe7en — Mon, 15 Nov 2021 05:42:53 GMT

I've same problem on a new M1 Max MacbookPro 16. I tried a clean reinstall, but still not show anything.

Failed to retrieve application-identifier from SecTask. This typically indicates that the process is missing the application-identifier entitlement. It must match the process' bundle identifier. This is a client-issue. Check the crash report for the Coalition process. PID: 0

Console.app shows above error when I open spotify app

Re: Spotify not responding

MikeFransen — Mon, 15 Nov 2021 16:32:37 GMT

Hi! I have the same problems with Spotify, since I've updated the OS to Monterey. My other Macbook (from Work) doesn't have this issue yet since we're not updated. A clean install doesn't do the trick.

Please advise.

Re: Spotify not responding

Alex — Tue, 16 Nov 2021 08:57:43 GMT

Hey @0neSe7en,

Thanks for the post.

You can try deleting the prefs file for Spotify. If should be located in Library > Application Support > Spotify.

Make sure that the Spotify app is closed and not running in the background when you do this.

Keep us posted if this helps.

Re: Spotify not responding

0neSe7en — Wed, 17 Nov 2021 02:58:14 GMT

I've tried delete prefs files and restart Spotify, also tried delete all files in ~/Library/Application Support/Spotify and restart. But still show all back window.

I also restart into safe mode, not work.

and the prefs file is:

app.autostart-configured=true
storage.last-location="/Users/wsy/Library/Application Support/Spotify/PersistentCache/Storage"
campaign-id="organic"
app.last-launched-version="1.1.70.610.g4585142b"

I also capture logs from Console.app

Re: Spotify not responding

0neSe7en — Wed, 17 Nov 2021 03:22:01 GMT

I change system region from HongKong(香港) to China Mainland(中国大陆), and open Spotify, it works. But I don't know why...

Re: Spotify not responding

Ed1ke — Wed, 17 Nov 2021 13:44:52 GMT

Hey Alex,

it worked! Thank you very much for your help!

Kind regards

Eduard