topic Re: Sticky header on playlist issue in Desktop (Mac)

Sticky header on playlist issue

user-removed — Mon, 13 Dec 2021 13:05:49 GMT

Plan

Premium

Country

Netherlands

Device

Macbook Pro M1 - 2020

Operating System

Mac OS Monterey - 12.0.1

My Question or Issue

There is some opacity issue on the sticky header in a playlist while scrolling. I'm using the version:
Spotify for macOS (Apple Silicon)
1.1.74.631.g0b24d9ad

Re: Sticky header on playlist issue

Ver — Tue, 14 Dec 2021 13:48:12 GMT

Hey @user-removed,

Thanks for posting here 🙂

It's a good idea to restart your PC and then to log out and log back in again to see if anything changes.

In case that doesn't make a difference, could you share with us the following? We'll look into this further.

Does this happen with all playlists or specific ones?
Did this occur, for example, after an update?

Keep us posted.

Re: Sticky header on playlist issue

user-removed — Tue, 14 Dec 2021 13:57:40 GMT

Hi,

So the error stills occur after restarting my laptop, log out and log in from Spotify.

The issue appeared after an update. When i noticed it at first, i uninstall Spotify and downloaded again. At first it was working and indeed, after the first update, it happened again.

It's happening with all playlists.

Thank you

Re: Sticky header on playlist issue

Ver — Wed, 15 Dec 2021 15:08:34 GMT

Hey @user-removed,

Thanks for getting back to us 🙂

Could you also try the following to see if anything changes?

Use the app in full screen
Resize the app
Toggle on/off the hardware acceleration
Change the sorting options

Let us know how it goes.

Re: Sticky header on playlist issue

user-removed — Wed, 15 Dec 2021 15:24:29 GMT

Hi,

Just tried all the steps and it still does the same.

I also tried on my other laptop (Macbook Air 2018), and it does the same just after updating to the last version.

Thanks

Re: Sticky header on playlist issue

MafeG — Thu, 16 Dec 2021 22:04:38 GMT

Hi @user-removed,

Thank you for keeping in touch.

After doing some tests we were able to reproduce the same issue on our side.

We went ahead and reported this to the right team, who will look into it backstage. At the moment we're not able to provide you with a timeframe for a fix, but we can recommend keeping the app updated.

Let us know if we can help you with anything else.

Take care!

Re: Sticky header on playlist issue

Novy — Wed, 22 Dec 2021 16:27:46 GMT

Hey there @user-removed,

Thanks for your patience while we were looking into this.

The right teams are aware of this issue and are currently working on a fix. As @MafeG mentioned, we'd recommend always keeping your app up to date so that you don't miss out on any developments.

If anything else comes up, the Community will be here.

Cheers!

Re: Sticky header on playlist issue

Kiril — Sun, 06 Feb 2022 14:31:49 GMT

Hey there @user-removed,

Just jumping in for a quick follow up here.

We'd like to know if the issue is still occurring on your end, as we got some internal news that this should be fixed with the latest updates of the app 🙂

If you're in doubt that you're on the latest version, you can always consider another clean reinstall just to be on the safe side of things.

Keep us posted, we'll be on the lookout for your reply, thanks!

Re: Sticky header on playlist issue

user-removed — Sun, 06 Feb 2022 16:47:26 GMT

Hi, the issue is now fixed on both of my laptop. Thanks for the follow up 👍

Re: Sticky header on playlist issue

MafeG — Mon, 07 Feb 2022 17:31:34 GMT

Hey @xromainlplh,

Thanks for letting us know that everything is working fine now.

Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.

Have a great day!