topic Re: Spotify app on Mac Os Big sur 11.4 stopped working in Desktop (Mac)

Spotify app on Mac Os Big sur 11.4 stopped working

Karolisnet — Wed, 26 May 2021 05:11:10 GMT

Plan

Premium

Device

Macbook pro 2020

Operating System

Big Sur 11.4

My Question or Issue

After upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library/ folders with *spotify* doesn't exists either in /Caches/ either in /Application Support/.

Application launches but it's just black:

Re: Spotify app on Mac Os Big sur 11.4 stopped working

Karolisnet — Wed, 26 May 2021 05:25:23 GMT

Solved myself by deleting hidden cache folder which i've missed in /Library/Application Support/

Re: Spotify app on Mac Os Big sur 11.4 stopped working

james196 — Fri, 18 Jun 2021 10:56:42 GMT

same problem

Re: Spotify app on Mac Os Big sur 11.4 stopped working

Xenia — Fri, 18 Jun 2021 14:59:07 GMT

Hey there @james196,

Welcome to the Community!

Could you try a clean reinstall first - if you haven't already? It's also worth removing any entries in the hosts file (instructions here) or looking for the cache folder mentioned by @Karolisnet.

If none of the above makes a difference, it'd be great if you could share the following details with us so we can take a closer look at things:

Your country
What language have you selected for the app?
In case it's not English - does the app work if language is switched to English?
Exact Spotify app version
Device (make + model) plus OS version
Can you use the web player?

Keep us posted 🙂

Re: Spotify app on Mac Os Big sur 11.4 stopped working

Adelaide — Thu, 30 Dec 2021 04:40:28 GMT

SAME ISSUE (Persistant black screen on Big sur 11.3 with 2017 Macbook pro)! Solved by going to '/Users/My_Username/Library/Application Support/Spotify' and deleting every folder within that Spotify folder.

Re: Spotify app on Mac Os Big sur 11.4 stopped working

Alex — Fri, 31 Dec 2021 08:50:44 GMT

Hey @Adelaide,

Thanks for sharing what solved the issue for you here.

Other members facing this issue will find it helpful 🙂

Don't hesitate to reach out again if you have questions.