topic Re: Spotify installation fails on new MacBook Pro in Desktop (Mac)

Spotify installation fails on new MacBook Pro

connerpate — Thu, 19 Jan 2023 21:27:48 GMT

Plan:

Premium

Country:

USA

Device:

MacBook Pro with Apple M1 Pro chip

OS:

Ventura 13.1

My Question or Issue:

My installation of Spotify fails in the same place each time:

I download the official installer from spotify.com and run it
A dialog window with a progress bar opens that first says "Downloading Spotify", and then subsequently "Installing Spotify
After perhaps 10 seconds, an error dialog message opens with:
- The title "Installation Failed"
- Dialog reading "An error ocurred while trying to mount the downloaded Spotify disk image"
- 2 buttons that read
  - "Download from Spotify.com" - clicking this button does nothing
  - "Quit" - clicking this button closes the install process

Re: Spotify installation fails on new MacBook Pro

Lyubka — Sat, 21 Jan 2023 12:10:50 GMT

Hey @connerpate,

Thank you for reaching out here in the Community!

We'd suggest that you try to install the app in Safe Mode. More info on how to start this mode on your Mac you can find here.

It's also a good idea to check if your firewall isn't blocking Spotify. If that's the case, head to this article to see how to change your Firewall settings.

In case you're still having issues installing the app, let us know. We'll do our best to help you out!

Cheers!

Re: Spotify installation fails on new MacBook Pro

connerpate — Mon, 23 Jan 2023 04:17:56 GMT

Hi Lyubka,

I tried installing in Safe Mode and got the same error. My firewall is currently inactive, so I'd guess that's not the issue.

Appreciate any further guidance you can give.

Thanks,

Conner

Re: Spotify installation fails on new MacBook Pro

Joan — Tue, 24 Jan 2023 08:14:11 GMT

Hi there @connerpate,

Thanks for the info. Try using the clean reinstall steps to remove any traces of Spotify you may have, then try the install again. Also try the steps across different networks, even a hotspot made from your phone. Also if you have a VPN or some kind of proxy server active, please deactivate those/try the install on a network without the restrictions.

Hope this helps.

Re: Spotify installation fails on new MacBook Pro

connerpate — Tue, 31 Jan 2023 19:40:52 GMT

That worked - thank you for the help!

Re: Spotify installation fails on new MacBook Pro

OscarDC — Wed, 01 Feb 2023 20:19:18 GMT

Hey @connerpate,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you.

In case you need anything else, remember that we're just a post away.

Cheers!