topic Re: Something went wrong in Desktop (Mac)

Something went wrong

stanleyxxie — Tue, 03 Oct 2023 01:48:18 GMT

Plan: Premium

Country: Indonesia

Device: Mac M1 Pro

Operating System: MacOS Sonoma 14.0 (23A344)

Spotify App version: Spotify for macOS (Apple Silicon)
1.2.21.1104.g42cf0a50

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My Question or Issue

I have been having this issues for a few days now, first I think it's my network but I use both my work and home network but it still face same issue.

My network is not using any VPN and I already set the Proxy on the app to 'No proxy'

I try to find the suggested spotify folder on other discussion under 'Library/Application Support' and 'Library/Caches' but there's no spotify folder there (my Spofity app is still installed now)

I even tried to do the suggestion here to do clean reinstall but still not helping:

https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485

Any suggestion is relly helpful here

Re: Something went wrong

Maxim — Tue, 03 Oct 2023 05:20:46 GMT

Hey @stanleyxxie,

Thanks for reaching out.

Can you try accessing the app while being connected to a different network connection? For example, you could use your smartphone to create a personal WiFi hotspot.

Let me know how it goes 🙂

Re: Something went wrong

stanleyxxie — Tue, 03 Oct 2023 10:29:17 GMT

Hello Maxim,

it is still not working on my side.

Btw, my 'home' network is in fact using a WiFi hotspot (using a portable Mobile WiFi Movimax MV006)

So right now, I happen to go to my usually cafe for internet and dine-in, but the result is still same.

It can play music and all, and can also search (for example I can search Release Radar and Weekly release) but this one is getting on it feels annoying, I thought the pr0blem would be gone after few days but it isn't

Re: Something went wrong

Maxim — Tue, 03 Oct 2023 10:51:42 GMT

Hey @stanleyxxie,

Thanks for letting me know.

Spotify seems to be aware of this issue and I recommend providing the requested info there: https://community.spotify.com/t5/Ongoing-Issues/MacOS-Desktop-app-crashing-Home-page-not-loading/idi-p/5645184 🙂