topic Spotify window by itself in Desktop (Mac)

Spotify window by itself

Petols — Mon, 16 Oct 2023 12:20:21 GMT

Plan

Premium

Country

Device

Macbook Pro late 2017

Operating System

macOS

My Question or Issue

The Spotify window moves by itself when clicking, even in other applications.

Re: Spotify window by itself

Lyubka — Tue, 17 Oct 2023 08:28:07 GMT

Hey @Petols,

Thank you for reaching out here in the Community.

In this case, we'd like to gather as much info as possible. Could you please let us know if your issue is with the desktop app or the Web Player?

In case you're experiencing this on the desktop application, we'd suggest that you perform a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations.

Hope this helps. If anything else comes up, the Community will be here for you 🙂

Re: Spotify window by itself

Petols — Tue, 17 Oct 2023 10:19:04 GMT

It's in the desktop application that the window moves by itself to a random location. This occurs even if I click in Safari for example.

Re: Spotify window by itself

Eni — Tue, 17 Oct 2023 23:32:53 GMT

Hey @Petols,

Thanks for your reply.

Just to confirm, have you tried reinstalling the app with the specific steps @Lyubka sent previously?

If so and the issue persists, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Lastly, we'd like to know if this started happening after a specific event such as un update.

Keep us posted.

Re: Spotify window by itself

Petols — Wed, 18 Oct 2023 10:02:12 GMT

The problem has been there since I started to use the app.

I have now deleted och reinstalled Spotify and it didn't help.

Doing a video of the Issue will be hard since the problem is so random.

Re: Spotify window by itself

Vasil — Thu, 19 Oct 2023 13:07:39 GMT

Hey @Petols,

This seems to be a Mac-related issue.
A similar one has been reported here in this Apple thread.
In case the information there is not of use, I'd suggest reaching out to their support folks for additional guidance! 🙂

Let us know should anything be required on our end. Many thanks!