topic Re: Premium user can't login to Mac app in Desktop (Mac)

Premium user can't login to Mac app

EllenPM — Tue, 19 Dec 2023 20:56:08 GMT

Plan

Premium

Country

Device

MacBook Air M1 2020

Operating System

Ventura 13.4.1

My Question or Issue

I have a premium account, am currently logged in through Chrome on my Mac. It says, "Your plan
Premium Individual
Your next bill is for $10.99 + tax on 12/29/23."

When I go to login on the app (also on my Mac), it says, "This app is restricted to Premium users only. (Errorcode:accesspoint:22)"

I'm fairly certain I'm using the same account. I entered my email address and filled the password stored in my password manager for my account. Why can't I login on the app.

What gives?

Re: Premium user can't login to Mac app

struggling-user — Wed, 20 Dec 2023 14:15:05 GMT

Re: Premium user can't login to Mac app

Maria — Thu, 21 Dec 2023 09:11:04 GMT

Hey there folks,

Thanks for reaching out on the Community!

To start, could you try a clean reinstall of the app? This will clear any saved cache, as well as ensure that you're running the latest app version.

Should the issue persist, could you try connecting to another network to see if the same thing happens there?

Keep us posted on how it goes!

Re: Premium user can't login to Mac app

struggling-user — Thu, 21 Dec 2023 14:38:27 GMT

The issue self-resolved for me, without a reinstall.