topic Re: Font problem in Desktop (Mac)

Font problem

Rostyslav1 — Mon, 25 Mar 2024 06:50:43 GMT

I was using Spotify, everything was as usual. But one day on startup my theme became inoperable. All the text went black on the dark theme and overlapped each other, it just became unreadable.

Plan

Free/Premium

Country

Device

Macbook Pro14

Operating System

14.2.1 (23C71)

Re: Font problem

Bittencourt — Mon, 25 Mar 2024 10:27:12 GMT

Hi @Rostyslav1, thanks for reaching out!

My first suggestion is that you try some basic troubleshooting: log out and then back in; if that doesn't help, reinstall the app.

Updating your Mac OS to 14.4 might also help.

Let me know how it goes!

Re: Font problem

Rostyslav1 — Mon, 25 Mar 2024 17:12:01 GMT

I did all the things you said. Nothing worked. Still the same problem

Re: Font problem

Bittencourt — Mon, 25 Mar 2024 21:39:18 GMT

Hey @Rostyslav1, thank you for the feedback.

Are you able to log in to your account and only then you see the black screen?

If so, most likely you're experiencing this Ongoing issue. In this case I suggest that you vote and answer the questions you can find in the Status update.

If that's not the case, you can try with a different internet connection and on a different device to see if the same happens.

Hope this is more helpful!

Re: Font problem

Rostyslav1 — Tue, 26 Mar 2024 08:59:27 GMT

It's only the app that doesn't work. In web format everything is fine. Before logging in, there are font problems too. Hope Spotify will solve this problem soon. Thanks for your help!

Re: Font problem

Bittencourt — Tue, 26 Mar 2024 10:49:15 GMT

You're welcome, @Rostyslav1.

Let me know if you have any other questions!

Re: Font problem

Hariz1807 — Tue, 02 Apr 2024 06:10:05 GMT

I'm also having the same problem with the fonts on my Macbook

Re: Font problem

Bittencourt — Tue, 02 Apr 2024 12:32:56 GMT

Hi @Hariz1807, thanks for reaching out.

Have you tried reinstalling the app? If so, and it doesn't help, I suggest that you try these steps:

Uninstall Spotify app
Open Finder and click "Go" on the Finder menu bar
Go > Go to Folder. Enter ~/Library/Application Support into the field and press Return to open the Application Support folder.
Move the Spotify app folder to Trash. Don’t directly remove all files in the Application Support folder to Trash.
Download Spotify again and reinstall.

Let me know how it goes!

Re: Font problem

Yordan — Wed, 03 Apr 2024 09:57:04 GMT

Hi folks,

Looks like the users in this thread had a similar issue, and updating the OS to 14.4.1 seemed to do the trick, so feel free to try it out as well.

Cheers 🤘

Re: Font problem

Webpoacher — Tue, 01 Jul 2025 11:23:44 GMT

I had exactly the same problem on Mac, tried everything, reinstalling, removing cache folders etc. Turns out the solution is right in the app. Click Help -> Troubleshooting -> Reset app data and restart

Re: Font problem

Bittencourt — Tue, 01 Jul 2025 17:10:05 GMT

Hey @Webpoacher,

Thanks for sharing that!