topic Spotify desktop Mac won't load unless I clear cache and restart in Desktop (Mac)

App doesn’t work properly on MacBook Air

mariii17 — Fri, 14 Jun 2024 12:44:49 GMT

Plan

Premium Family

Country

Italy

Device

MacBook Air 2020

Operating System

macOS 14.4.1

My Question or Issue

Hi,

since quite a lot of time the App on my MacBook doesn’t work properly. Basically, I can’t go on any playlist besides the one I was able to download before the bug, nor can I search new songs or even just go on the home page. If I try to, a “something went wrong” message pops up. I can’t even see the songs lyrics. I can just listen to the songs on that one playlist I downloaded. What can I do?

Re: App doesn’t work properly on MacBook Air

Yordan — Sat, 15 Jun 2024 12:44:47 GMT

Hi there @mariii17!

It's possible that you have Offline mode toggled on. To turn it off:

Open Spotify.
In the Apple menu at the top of the screen, click Spotify.
Find Offline mode and switch it off.

If that doesn't do the trick, I'd recommend resetting your preferences by deleting the prefs file, located in the Spotify installation folder:

Open Finder on your Mac and click Go > Library (if you don't have hidden folders enabled, press the option key first and it should appear).
Go to Application Support > Spotify.
There you'll find a file called prefs, which holds info about the currently logged in account. Simply delete it.
While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
Restart the Spotify app.

Note that you'll be logged out and your settings will be reset, so you'll have to adjust them again. You'll have to re-download your offline content as well. Your library, however, will not be affected, so no worries there.

Cheers 🤘

Re: App doesn’t work properly on MacBook Air

mariii17 — Sat, 22 Jun 2024 10:34:33 GMT

Hi @yordan,

I’ve tried to do what you said and it’s still not working. Do u have any other suggestion?

thank you!!

Re: App doesn’t work properly on MacBook Air

Susan_GP — Sat, 22 Jun 2024 23:35:15 GMT

Hi there @mariii17,

Thanks for keeping in touch and for trying out our recommendations.

You can try checking your Host file by following these steps. Additionally, if you haven't, try to clean reinstall your app, and check if that makes a difference.

If nothing helps, go to your Account Overview page and Sign out everywhere. Additionally, remove access to all the apps you've connected to your account from here. You can easily reconnect your apps anytime. Once done, log back in and check if that makes a difference.

Lastly, check if you have the same issue from the Web Player.

Keep us posted!

Re: App doesn’t work properly on MacBook Air

batalli0n — Sun, 23 Jun 2024 00:39:24 GMT

Try these steps:

Ensure the Spotify app has been quit.
Open Finder.
Click Shift + Command + G which would open a dialog where you can enter a location to Go to.
In the dialog, enter "Library/Application Support/Spotify/PersistentCache/Storage".
Delete the contents of the Storage folder.
Re-open Spotify and see if the problem is resolved.

Re: App doesn’t work properly on MacBook Air

mariii17 — Mon, 24 Jun 2024 22:05:45 GMT

Hi @Susan_GP

thank you for answering! I've tried anything and it's still not working. I don't have problems with the web problems since if I log in Spotify via internet it goes as expected. I think the problem is in the app, since it's the only part where it doesn't work properly.

Do u have any other suggestion?😭

Re: App doesn’t work properly on MacBook Air

mariii17 — Mon, 24 Jun 2024 22:06:42 GMT

Hey @batalli0n

thanks for answering. I’ve tried anything and it’s still not working. Do u have any other suggestion?

Re: App doesn’t work properly on MacBook Air

Maria — Tue, 25 Jun 2024 10:58:34 GMT

Hey @mariii17,

Thanks for keeping us in the loop!

Could you try changing the Enable hardware acceleration setting to see if you notice any difference? You can do so by clicking your profile picture > Settings > Scroll down to Compatibility. If it's currently switched on, you can try turning it off, and then log out from the app and back in again.

Another option, if that doesn't do the trick, is to check if you experience the same thing with another internet connection. If you're currently using WiFi, you can create a hotspot in your phone and connect your Mac to that connection.

Let us know how it goes!

Macbook Air will not play Spodify

Tue, 22 Oct 2024 21:04:32 GMT

Up until today I can't play Spodify on my desktop... WHY

Re: Macbook Air will not play Spodify

user-removed — Tue, 07 Jan 2025 05:33:25 GMT

First make sure that you're not still logged into Spotify on your mobile app. If you are, log out. Then clear song/playlist search history in the app and clear Spotify cache.
If that still doesn't work try switching between No Proxy and Auto-Detect Settings. Next, restart Spotify. Finally restart your laptop if you're listening to Spotify on laptop, log back in and then log into Spotify again.
Hope this helps.

Spotify desktop Mac won't load unless I clear cache and restart

vieroski — Fri, 17 Jan 2025 18:05:17 GMT

This has been happening for a while, I've just got annoyed enough to seek a solution. After computer sleeps, (MacOS 13.7.1 Spotify for macOS (Intel)
1.2.55.235.g5eaa0904) Spotify will loose network connection (Something went wrong error message) and can only play downloaded songs despite no network issues. I can clear the cache and restart and everything works great until my computer sleeps and then the issue reoccurs. Not even clicking "Spotify Help" or "Spotify Community" works until I clear/restart. Thoughts?

Re: App doesn’t work properly on MacBook Air

kasrakrj — Sat, 22 Feb 2025 15:20:50 GMT

Thank you so much the only thing on the internet that worked. I had reinstalled the app cleared cache logged out turned on and off the offline mode nothing worked! but this actually fixed it.
cheers!!

Re: App doesn’t work properly on MacBook Air

moodwood — Tue, 23 Dec 2025 09:33:44 GMT

Deleting the prefs file and the content from the Users folder worked for me. Thanks!

bleep

Holas003 — Tue, 30 Dec 2025 00:00:59 GMT

Plan

Premium

Country

Czechia

Device

MacBook Air M4 base configuration

Operating System

Tahoe 26.2

My Question or Issue

After the newest update my desktop app almost stopped working, everything takes long and home page never loads. Please help.

Re: App doesn’t work properly on MacBook Air

ambroglio — Wed, 31 Dec 2025 10:20:36 GMT

Hi Yordan,

It worked perfectly for me, thank you! 🤟

Re: bleep

Marco_Ranga — Fri, 02 Jan 2026 04:40:02 GMT

Hi, i have the same issue and just wanted to know if u have gotten a response yet so you could help me out. Thanks.

Re: App doesn’t work properly on MacBook Air

stefanobizzarri — Sun, 04 Jan 2026 16:59:49 GMT

Hello, same here. App on Mac isn't working since last update. No problem at all on iPhone or web player. I've tried to disinstall app and re-install, but this isn't working.

topic Spotify desktop Mac won't load unless I clear cache and restart in Desktop (Mac)

App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

Macbook Air will not play Spodify

Re: Macbook Air will not play Spodify

Spotify desktop Mac won't load unless I clear cache and restart

Re: App doesn’t work properly on MacBook Air

Re: App doesn’t work properly on MacBook Air

**bleep**

Re: App doesn’t work properly on MacBook Air

Re: **bleep**

Re: App doesn’t work properly on MacBook Air

bleep

Re: bleep