topic Re: Pop-up for xpui appears on app startup in Desktop (Mac)

Pop-up for xpui appears on app startup

tomlang — Tue, 16 Jul 2024 09:30:32 GMT

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:

DNS_PROBE_FINISHED_NXDOMAIN

The app works fine but it's incredibly annoying to have this random window appear every single time.

MacBook Pro, 1.4 GHz Quad-Core Intel Core i5, MacOS Sonoma 14.5

Re: Pop-up for xpui appears on app startup

Yordan — Thu, 11 Jul 2024 09:07:10 GMT

Hey @tomlang!

Have you tried performing a clean reinstall of the app to see if that fixes it? If it doesn't, please share a short screen recording which captures the app's behavior in action, along with the exact version of Spotify you're running so we can take a closer look.

Keep us posted on this. Cheers 🤘

Re: Pop-up for xpui appears on app startup

tomlang — Thu, 11 Jul 2024 17:18:01 GMT

I did a clean reinstall of Spotify for macOS (Intel) 1.2.41.434.g39a25e2c

Re: Pop-up for xpui appears on app startup

Ivelina — Fri, 12 Jul 2024 07:04:24 GMT

Appreciate the cooperation @tomlang!

Did the reinstall make any difference at all?

Would you mind sharing even a screenshot or screen recording of the window and error message? You can attach them via the Insert Image/Video option in the post editor. If the video attachment's too big then we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Don't hesitate to give us a shout if anything else comes up in the meantime.

Re: Pop-up for xpui appears on app startup

tomlang — Tue, 16 Jul 2024 09:31:34 GMT

Unfortunately, the reinstall made no difference. I have added a screenshot to the post.

Re: Pop-up for xpui appears on app startup

scmyers146 — Tue, 16 Jul 2024 14:06:30 GMT

Spotify may have lost interest in this one, but it's happening to me a ton too - if you find a solution let me know!

Re: Pop-up for xpui appears on app startup

Yordan — Wed, 17 Jul 2024 07:42:21 GMT

Hey folks,

It looks like the users in this thread had a similar issue, feel free to check it out. This could be related to your network setup so make sure to check your current settings and adjust them if necessary.

Cheers!

Re: Pop-up for xpui appears on app startup

Qarma — Mon, 05 Aug 2024 11:31:46 GMT

How does that thread provide any solution? i see no recommendation for action.

Re: Pop-up for xpui appears on app startup

swrightchoi — Wed, 21 Aug 2024 00:31:54 GMT

I'd love an actual answer to this. Its bugging me. Happens no matter what network I am connected to.

Re: Pop-up for xpui appears on app startup

Rabbit717010 — Mon, 09 Sep 2024 02:29:35 GMT

Ive been having the same issue... REALLY NEED A SOLUTION... its getting annoying...

Re: Pop-up for xpui appears on app startup

mcddrums — Fri, 11 Oct 2024 19:01:08 GMT

Also getting this. Do Spotify care? They haven't provided a solution and will know what it is!!

Re: Pop-up for xpui appears on app startup

MihailY — Sat, 12 Oct 2024 09:16:21 GMT

Hey folks,

Apologies fot the radio silence.

We'd like to report this to our tech team, so please let us know the following (if you haven't already):

Your device model, OS version and Spotify version.
The troubleshooting steps you've tried.

Cheers,

Re: Pop-up for xpui appears on app startup

erinkyna — Sat, 12 Oct 2024 09:35:51 GMT

I get this message on start up also,Macbook pro, sonoma 14.5, Spotify for macOS (Intel)
1.2.48.405.gf2c48e6f. Ive tried updating and resintalling and nothing fixes it.

Re: Pop-up for xpui appears on app startup

gobears — Mon, 14 Oct 2024 06:19:44 GMT

This keeps happening to me and it's so frustrating! Looks the same on my computer as it does in the screenshot OP originally shared. Here's my info:

Device model: MacBook Pro, 2 GHz Quad-Core Intel Core i5

OS version: macOS Sequoia 15.0.1 (but also happened when previously running macOS Sonoma)

Spotify version: Spotify for macOS (Intel) 1.2.48.405.gf2c48e6f

Troubleshooting I've tried (all been unsuccessful in fixing the issue): a clean reinstall of the Spotify app (following instructions posted above), updating from macOS Sonoma to the new macOS Sequoia

I’m almost positive this has also been completely draining my computer battery from 100 to 0 when my laptop is closed/asleep. I wasn't sure what's been causing this since my battery health is normal, so dug deeper – turns out that "Spotify" and "Spotify Helper (Renderer)" are using an insane amount of CPU and energy when just left open in the background compared to any other apps.

Re: Pop-up for xpui appears on app startup

mcddrums — Mon, 14 Oct 2024 06:51:40 GMT

Ok, until this is sorted, I'm uninstalling Spotify and will be using Tidal. Seems it's not a priority for Spotify.

Re: Pop-up for xpui appears on app startup

Novy — Mon, 14 Oct 2024 20:41:53 GMT

Hey folks,

@gobears, @erinkyna thanks for sending this info!

@mcddrums, @Rabbit717010, @swrightchoi, @Qarma for those of you still experiencing this issue, could you make sure to provide the full info requested by @MihailY above? This way we can correctly forward all reports to the relevant teams.

We'll be on the lookout for your replies.

Re: Pop-up for xpui appears on app startup

mcddrums — Mon, 14 Oct 2024 21:18:09 GMT

Macbook Pro 2 GHz Quad-Core Intel Core i5

Intel Iris Plus Graphics 1536 MB

16 GB 3733 MHz LPDDR4X

OS: 14.6.1 (23G93)

Have uninstalled and reinstalled Spotify

Re: Pop-up for xpui appears on app startup

Maria — Thu, 17 Oct 2024 12:37:30 GMT

Hey @mcddrums,

Thanks for adding your details - we appreciate it!

So that our tech folks can investigate this further, would you mind lettings us know what Spotify version you're currently running as well? You can check by following the steps here.

We'll keep an eye out for your reply!

Re: Pop-up for xpui appears on app startup

mcddrums — Thu, 17 Oct 2024 13:53:07 GMT

Hi there,

Spotify for macOS (Intel)
1.2.48.405.gf2c48e6f

Re: Pop-up for xpui appears on app startup

MihailY — Thu, 09 Apr 2026 11:16:57 GMT

Thank you for the details, everyone!

We've reported this to the relevant team who'll investigate further. While we're unable to provide an ETA for a fix at the moment, we'd recommend making sure you're always keeping the Spotify app updated so you don't miss a thing.

Take care,