"No internet connection detected" on desktop app (Error code: accesspoint: 31)

Hhhf — Wed, 21 May 2025 07:50:34 GMT

Plan

Premium

Country

Sweden

Device

Macbook Air, M2, 2022

Operating System

Seqouia 15.4.1

My Question or Issue

I had issued with my desktop app not being able to play podcasts - just musics.

I did a complete wipe of cache, still did not work.

Did a complete uninstall and then reinstalled from spotify.com - now I get this error message and I can't log in. Everything works fine in browser and on my iPhone.

Error message:
"No internet connection detected" (Error code: accesspoint: 31)

Re: "No internet connection detected" on desktop app (Error code: accesspoint: 31)

MihailY — Wed, 21 May 2025 14:22:33 GMT

Hey @Hhhf,

Thanks for reaching out and kudos for the troubleshooting you've done so far.

As a next step, can you please try the following:

Check your firewall and make sure Spotify is whitelisted.
Remove all Spotify entries from your hosts file.
Uninstall any ad-blocker apps.
If possible, try connecting your laptop to the internet via a mobile hotspot. Should the app work through it, consult with your router's manufacturer.
If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help.

Let us know how it goes!

topic "No internet connection detected" on desktop app (Error code: accesspoint: 31) in Desktop (Mac)

"No internet connection detected" on desktop app (Error code: accesspoint: 31)

Re: "No internet connection detected" on desktop app (Error code: accesspoint: 31)