topic Re: When i try to open spotify on my mac and play songs, it says i'm offline in Desktop (Mac)

When i try to open spotify on my mac and play songs, it says i'm offline

Willbusmaxi — Fri, 25 Oct 2024 17:35:56 GMT

It works perfectly on my phone but when i try my mac it says i am in 'offline mode' when i am connected to the internet. I tried with my personal hotspot but that did not work either.

Re: When i try to open spotify on my mac and play songs, it says i'm offline

Vasil — Sat, 26 Oct 2024 09:40:24 GMT

Hey @Willbusmaxi,

Thanks for reaching out!

If you're seeing this message, it's possible that you may have enabled the app's in-built offline mode. This prevents Spotify from using the online data even if your device has an active internet connection. What I'd advise is checking if the setting is toggled on. If it's off, toggle it on and off again just to be sure - in the Apple menu at the top of the screen click Spotify and select Offline Mode.

Hope this helps! Keep us posted 🙂

Re: When i try to open spotify on my mac and play songs, it says i'm offline

Willbusmaxi — Sat, 26 Oct 2024 16:35:26 GMT

while that worked to some extent, it just refused to show all my playlists and account. I tried logging out and logging back in but that has just put me with a message that reads, 'A firewall may be blocking spotify, please update your firewall to allow spotify. Additionally, you can try changing the currently used proxy settings. (Error Code: Client_Token:101). Hope this makes sense,
regards

Re: When i try to open spotify on my mac and play songs, it says i'm offline

Yordan — Sun, 27 Oct 2024 07:40:23 GMT

Thanks for the update @Willbusmaxi!

In that case let's try some troubleshooting. You can try changing the proxy type to No proxy from the Settings menu on the login screen to see if that helps. Also, make sure that the Spotify app is allowed through your firewall. You can temporarily disable it to see if you'd be able to log in then.

Something else you can try is editing the hosts file and removing any lines with "spotify" in the address. There's a detailed guide on how to do that here.

Hope this helps! Let us know how it goes 👍

Re: When i try to open spotify on my mac and play songs, it says i'm offline

Willbusmaxi — Tue, 29 Oct 2024 13:59:49 GMT

sorry for the long reply, do you know how i can disable the firewall? and does it make a difference that i am not the host of the plan? thanks for helping

Re: When i try to open spotify on my mac and play songs, it says i'm offline

Willbusmaxi — Tue, 29 Oct 2024 14:06:31 GMT

It's working now, i put the proxy to no proxy and restart the app. Thanks for your help, have a nice day.

Re: When i try to open spotify on my mac and play songs, it says i'm offline

marcus_mcclain — Tue, 03 Jun 2025 15:39:23 GMT

I'm using a PC and trying to find where you can enable and disable offline mode but I can't find it. My Spotify also says I'm offline even though my internet is working just fine.

Re: When i try to open spotify on my mac and play songs, it says i'm offline

Mystery-Fan — Fri, 08 Aug 2025 01:19:25 GMT

Using a laptop and in the middle of a podcast, it stopped and said offline mode is on. I have NO offline mode option in the playback listing and there are 3 other people using the Internet at the moment. Looked through another post and it was suggested to someone on a phone to reset the proxy option to no proxy. I did that, and now it's working. Other option to reinstall - I've already reinstalled Spotify at least 5 times this year because of issues. Good luck getting back online - if you can find that option.🙃