topic Re: Blank Window on Startup in MacOS in Desktop (Mac)

Blank Window on Startup in MacOS

jackrrieger — Tue, 20 Jan 2026 18:09:22 GMT

Plan

Premium

Country

USA

Device

MacBook Pro M4

Operating System

Tahoe 26.2

My Question or Issue

For the last few weeks, opening the app on desktop shows nothing except a blank screen.

Re: Blank Window on Startup in MacOS

AlejaR — Tue, 20 Jan 2026 23:22:47 GMT

Hey there @jackrrieger,

Thanks for posting in the Community and welcome.

We'd suggest you force-quit the app. You can follow this Apple guide to do it. After that, we'd recommend you reset the Spotify preferences for your Mac by deleting the prefs file located in the Spotify installation folder. To do it, you can follow these steps:

Open Finder on your Mac and click Go > Library (if you don't have hidden folders enabled, press the option key first and it should appear).
Go to Application Support > Spotify.
There you'll find a file called prefs, which holds info about the currently logged in account. Delete it.
While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
Restart the Spotify app.

Note that you'll be logged out of your account and all app settings will be reset. Bear in mind that you'll also have to re-download the content you've downloaded to listen to offline. Let us know how it goes.

Keep us in the loop!

Re: Blank Window on Startup in MacOS

jackrrieger — Tue, 20 Jan 2026 23:34:26 GMT

This was the fix, thank you!

Re: Blank Window on Startup in MacOS

AlejaR — Tue, 20 Jan 2026 23:51:04 GMT

Hey @jackrrieger,

Thanks for the reply!

We really appreciate you keeping us posted about this behavior. We’re happy to know you could sort this out. Don't hesitate to post here if you need us again.

If you need anything else, the Community is here for you.