topic Re: Discover weekly not updating in Desktop (Mac)

Discover weekly not updating

mrlagmer — Mon, 11 Apr 2016 00:33:49 GMT

Hi,

My discover weekly playlist has not updated since 7th March. As a premium subscriber I use this playlist the most and would like to get this issues resolved.

Any help fixing this issue would be appreciated.

Thanks.

Re: Discover weekly not updating

Dreadlord — Mon, 11 Apr 2016 18:26:45 GMT

Hey @mrlagmer,

Welcome to Spotify Community!

Can you confirm if:

You are following your Discover Weekly playlist. You can log into your account on a desktop computer > go to Browse > Discover, and make sure you are following the Discover Weekly playlist.

Were you streaming music recently? ( streams from the DW playlist don't count towards your recommendations )

Do you regularly listen with Private Session?

Re: Discover weekly not updating

mrlagmer — Mon, 11 Apr 2016 21:47:43 GMT

Yes I am following the playlist.

Yes I have been playing lots of music (none from the DW playlist because it has not updated in a month)

No I never use private session.

Re: Discover weekly not updating

Dreadlord — Mon, 11 Apr 2016 21:48:55 GMT

Hey @mrlagmer,

I have escalated this to the staff for you, we will get back to you soon with any update on this. 🙂

Re: Discover weekly not updating

Dreadlord — Tue, 12 Apr 2016 08:44:55 GMT

Hey @mrlagmer,

I have confirmation from the staff that your DW will be updated soon. : )

If there be any problem, please let me know.

Re: Discover weekly not updating

swc_bzr — Sun, 05 Mar 2017 20:52:39 GMT

Hi I also have this problem. What details do you need to fix it? Thanks, Sam.

Re: Discover weekly not updating

JeremyGunawan — Mon, 06 Mar 2017 06:20:54 GMT

it happens to me too today. can i get this fixed?

Re: Discover weekly not updating

Jescsir — Mon, 06 Mar 2017 10:10:39 GMT

I have the same problem, it's not updating.

Re: Discover weekly not updating

karldecambray — Mon, 06 Mar 2017 20:22:12 GMT

Re: Discover weekly not updating

josheaton — Mon, 06 Mar 2017 21:33:41 GMT

Same problem here

Re: Discover weekly not updating

robdebob — Mon, 06 Mar 2017 22:22:36 GMT

Same Problem here!

Re: Discover weekly not updating

swc_bzr — Tue, 07 Mar 2017 01:23:19 GMT

Hi others with this Discover Weekly issue.

I managed to get mine to update by accessing it off one of my other devices (I use the same account on all my devices). It's not a proper fix but it has updated at last.

Wouldn't it be wonderful if we could contact Spotify directly and get someone to solve our problems in a timely manner? Very poor service in my opinion.

Re: Discover weekly not updating

patrickdfwilson — Tue, 07 Mar 2017 12:34:06 GMT

Same thing with me. Frustrating.

Re: Discover weekly not updating

josheaton — Tue, 07 Mar 2017 14:44:12 GMT

I tried the same thing but didn't get the same result. I get the same result across all devices.

Re: Discover weekly not updating

Verdandi — Tue, 07 Mar 2017 15:33:12 GMT

I had to load the page to the old setup in IE.

Re: Discover weekly not updating

aldro — Tue, 07 Mar 2017 15:40:10 GMT

same problem here

Re: Discover weekly not updating

robdebob — Thu, 09 Mar 2017 08:08:17 GMT

solved