topic Re: Spotify injected with adware in Desktop (Mac)

Spotify injected with adware

xrisk — Sat, 23 May 2015 18:49:29 GMT

Whenever I click on a playlist from the browse menu, it launches a pop-up on my browser. During normal browsing also, if spotify is on, it launches pop-ups. I downloaded my copy of spotify from the official website, I don't know why this is happening. Can anyone help me? [mac version]

edit: It is possible that there is some adware left over from a previous installation. In that case, how do I completely erase Spotify and re-install?

Re: Spotify injected with adware

atom1989 — Sat, 23 May 2015 18:49:30 GMT

Spotify staff investigating this issue right now. This is false positive detection.

Re: Spotify injected with adware

Jordi — Sat, 23 May 2015 18:50:04 GMT

Hi there and welcome to the community,

Spotify is aware of the issue, this should be fixed as soon as possible. It is a false possitive.
To download, press details -> Proceed anyway.

If that doesn't work, try a different browser and make sure that you disable any firewall and/or antivirus.

Re: Spotify injected with adware

xrisk — Sat, 23 May 2015 18:50:34 GMT

What do you mean by false positive? How am I getting pop-ups?

Re: Spotify injected with adware

Jordi — Sat, 23 May 2015 18:52:31 GMT

@xrisk It means that the client isn't injected. Spotify is safe to download/install.

Re: Spotify injected with adware

xrisk — Sat, 23 May 2015 18:54:14 GMT

Here is a screenshot

Re: Spotify injected with adware

atom1989 — Sat, 23 May 2015 18:54:43 GMT

Are you using google chrome? False positive means that antivirus software detected file as virus/spyware and etc which actually is clean.

Re: Spotify injected with adware

xrisk — Sat, 23 May 2015 18:56:19 GMT

I clarify: I have Spotify installed. But it is launching pop-ups on my computer whenever I click on a playlist from the browse menu.

Re: Spotify injected with adware

Jordi — Sat, 23 May 2015 18:57:33 GMT

@xrisk Mind posting a screenshot?

Re: Spotify injected with adware

atom1989 — Sat, 23 May 2015 18:57:56 GMT

@xrisk Please try clean reinstall.

https://support.spotify.com/uk/learn-more/faq/#!/article/reinstallation-of-spotify

Re: Spotify injected with adware

xrisk — Sat, 23 May 2015 19:09:57 GMT

I am downloading it again.

Re: Spotify injected with adware

xrisk — Sat, 23 May 2015 19:16:33 GMT

@atom1989 How come Spotify app was hijacked by adware? And it was not showing on my antivirus also.

Re: Spotify injected with adware

Jordi — Sat, 23 May 2015 19:39:13 GMT

Hi guys,

The earlier issue has been resolved. If you are experiencing any issues let us know!

You may have to clean your browser cache.

Re: Spotify injected with adware

tratti — Tue, 04 Oct 2016 20:25:06 GMT

I have exactly the same problem. When Spotify is open, it opens pop-ups every now and then on my default browser. When I close Spotify, there are no more pop-ups. The problem started about 2 weeks ago.

I uninstalled Spotify and removed *everything* that refers to Spotify, even from registry. Then rebooted Windows (7, SP1 etc..). Then reinstalled Spotify, tested, but pop-ups keep opening.

The pop-ups are opened in the default browser, no matter what it is (Vivaldi, Firefox, Chrome).

Malwarebytes and MS Essentials didn't find anything suspicious.

It seems that this has something to do with the ads showing in Spotify itself. The pop-ups seem to open when the ad changes in the bottom of Spotify.

Any advices? Get rid of Spotify, maybe???

Re: Spotify injected with adware

MMBrown — Wed, 05 Oct 2016 01:17:27 GMT

Same here. Been using Spotify Windows desktop player for ages now and never had this trouble. All of the sudden, getting pop-up ads in my browser and Spotify seems to be the only culprit. This better be fixed quick or it's gone for good!