topic Re: Cannot Reinstall Spotify After it Stopped Working in Desktop (Mac)

Cannot Reinstall Spotify After it Stopped Working

gildedrose — Sat, 23 May 2015 03:40:12 GMT

Hi there,

My Spotify was working fine on my Mac...however, I haven't been able to use it in about 3+ weeks. I've tried uninstalling and reinstalling. When I download, it always shows up "incomplete" in my "downloads" and, therefore, I am unable to really do anything with the file I just downloaded. I have no idea what the problem is. Perhaps all of this stemmed from the update? Any ideas or suggestions would be greatly appreciated. Thank you!

Re: Cannot Reinstall Spotify After it Stopped Working

MattSuda — Thu, 28 May 2015 12:20:09 GMT

You could try using a different browser to download.

Also

Try a clean reinstall by cleaing the cache files of Spotify to see if this fixes the problem:

Advanced method:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Easy method:
Download this free app cleaner. It's super easy.

http://www.freemacsoft.net/appcleaner/

When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.

After that, download and reinstall Spotify.

Re: Cannot Reinstall Spotify After it Stopped Working

gildedrose — Thu, 09 Jul 2015 03:43:31 GMT

I took your advice and used the appcleaner, then did a reinstall...worked like a charm! thank you so much!

Re: Cannot Reinstall Spotify After it Stopped Working

MattSuda — Thu, 09 Jul 2015 06:42:27 GMT

You're welcome