topic Re: Radio not loading in Desktop (Mac)

Radio not loading

uniacid — Fri, 14 Nov 2014 01:55:27 GMT

Not sure what happened but up until a few days ago my radio area was working fine and now all of a sudden starting a day ago or so I can't load my radio section at all or create new artist radio's.

I'm on a mac and I've tried completely uninstalling Spotify and removing all cache/preference files and still the same after a clean reinstall.

Re: Radio not loading

MichaelW — Fri, 14 Nov 2014 06:35:01 GMT

Hi there,
Welcome at the Spotify Community!

When you go to the webplayer, does it then work for you?

Otherwise, you may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Re: Radio not loading

xbillxkill — Fri, 14 Nov 2014 08:15:07 GMT

hi, i have the same problem with the windows desktop application, as well as with the web player. The radio doesn´t load as well as "Browse", which is a little bit more annoying. It first appeard 2 days ago.

Edit: After reinstalling spotify, it works only for the first time. Afterward, i get that loading icon

Re: Radio not loading

DocEndstufe — Fri, 14 Nov 2014 08:27:10 GMT

I'm having the same problem. The Spotify Player does not load any online or not-cached content. I uninstalled it, cleaned everything, reinstalled it to another location and still the same problem. The Webplayer worked for the first start. After logging out and in again i cant see any content. Please help!

Firewall turned off.. connecting via Telekom on Win7 64 Bit

Re: Radio not loading

DocEndstufe — Fri, 14 Nov 2014 08:34:14 GMT

Got it working again.

I closed Spotify, then renamed the folder c:\users\<username>\appdata\loca\spotify to _spotify (or simply delete it), restarted the client and everything is fine.

Post with correct folder locations

This also fixed the right panel where news from artists appear which i follow. I'm seeing that for the first time now 🙂

Re: Radio not loading

Guilimote — Fri, 14 Nov 2014 08:54:59 GMT

Had the same problem too yesterday, but it is not limited to Radio: artist, album, etc... pages wouldn't load!

It was solved by deleting the data folder as suggested by DocEndstufe, and restarting the client.

But it is really A BIG and BLOCKING issue for most of the users who are not going to read this forum, I have the feeling that this problem may have impacted a lot of people.

Re: Radio not loading

massendo — Fri, 14 Nov 2014 09:09:25 GMT

I did this, but it didn't solve things for me, in stead it made it worse by making my right panel go emtpy 😞

Re: Radio not loading

deLange — Fri, 14 Nov 2014 10:03:01 GMT

Have the same problem here, but on a Mac.

Did anybody figure out how to solve this on an iMac?

Edit:

just figured out myself: removed the spotify app using AppZapper (removes all files related to spotify), then reinstalled.

Works fine now...

Re: Radio not loading

fede301092 — Fri, 14 Nov 2014 09:55:03 GMT

Think I solved it and now it seems to load! Actually I did't manage to find the directories "com.spotify.Client" and "Application Support" in the Library before... But I ultimately deleted them and followed the instructions suggested by the site for a clean reinstallation. Hope it helps

Just to clarify: I recently switched to Yosemite on Mac and I'm finding a lot of problems I never had with Mavericks... I'm really disappointed and waiting for an upgrade

Re: Radio not loading

uniacid — Fri, 14 Nov 2014 17:24:15 GMT

Sorry this doesn't help with those of us on OS X/Mac (Accepted solution which I didn't accept)

I've already tried uninstalling Spotify completely manually, through CleanMyMac and even AppZapper, all with the same result after reinstalling spotify after.

Also I tried it on the webplayer and oddily it's the same, radio won't load

Re: Radio not loading

Frankyj3 — Fri, 14 Nov 2014 21:16:55 GMT

I did exactly what you said.

Thank you, thank you, thank you...It works perfectly now!

Re: Radio not loading

massendo — Fri, 14 Nov 2014 21:26:18 GMT

mine fixed itself

Re: Radio not loading

RobSpencer — Fri, 14 Nov 2014 21:49:35 GMT

I was having this issue as well on Windows 8.1. I found that in addition to clearing out the Spotify AppData folder I also had to delete the Spotify Temp folder, which I have on a separate drive.

Re: Radio not loading

uniacid — Fri, 14 Nov 2014 21:55:25 GMT

Still not working here and I find it odd it doesn't work through the Desktop App nor the Web Player.

Re: Radio not loading

RobSpencer — Fri, 14 Nov 2014 22:15:16 GMT

When my radio was not working I also saw that both the desktop and web apps were broken. Both were fixed when I cleared the temp folder.

Are there any other folders that Spofiy uses on a Mac? I would clear out all the Spotify related folders that I can find, ensuring that Spotify has fully closed down first. On Windows it stays active after the window is closed, and has to be closed properly via the sys tray icon. No idea if this is the same for a Mac. Apologies if I am stating the obvious.

Re: Radio not loading

uniacid — Fri, 14 Nov 2014 22:54:17 GMT

I've tried clearing all to my knowledge manually and also through Apps that help uninstall and remove all application files.

Re: Radio not loading

uniacid — Fri, 14 Nov 2014 23:12:41 GMT

I just tried on another computer (Windows) and still having the same issue...

Also It looks like it's failing to download a jquery file which might be the culprit not allowing the Radio to load... where are the Spotify Dev's sigh:

Re: Radio not loading

RobSpencer — Sat, 15 Nov 2014 09:11:52 GMT

I am also get a 404 on the jquery.min.map file, along with:

These are the only 404s I get when I use the radio in the web app. I also get the following javascript errors:

Uncaught ReferenceError: jQuery is not defined spotify-7436afc376.min.js:2
Uncaught TypeError: Cannot read property 'replace' of undefined kindling.js:1
Uncaught TypeError: Cannot read property 'replace' of undefined main.js:1
Uncaught TypeError: Cannot read property 'replace' of undefined suggest.min.js:1i suggest.min.js:1

Are you seeing any more 404s or script errors? Have you tried clearing your browser cache and refreshing with Control+F5?

Re: Radio not loading

uniacid — Mon, 17 Nov 2014 16:24:41 GMT

Yes I've tried clearing cache and also noticed the same issue on another computer altogether.

Re: Radio not loading

uniacid — Thu, 20 Nov 2014 02:18:56 GMT

Oddly it looks like my radio section is working fine now, I'll see if it lasts hopefully.